Let me share some information about reconciling your account, wmsmaggie.
QuickBooks Online (QBO is a reflection of the actual cash flow of your bank accounts. The process of reconciliation is matching transactions you recorded in your account to your actual bank statement.
If QBO shows more transactions compare to your monthly statement, it's possible your bank register balance doesn’t match on your actual bank balance. There are several factors that may cause the balance to vary. Among these are:
Outstanding transactions
New transactions for a connected account
Duplicate transactions
Edited or deleted transactions
Credit card (liability) account
Let's verify why they don’t match and fix them accordingly. To resolve this, let's perform the troubleshooting steps stated in Fix issues when you're reconciling accounts in QuickBooks Online article. You can also check out our Resource Centers for tips on how to use QuickBooks at its optimum:
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you, Take care always.
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