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February 3, 2020
Question

When resending and email of an old invoice or the customer asked me to resend it wont send nor does it show up at bottome the date it was resent.

  • February 3, 2020
  • 1 reply
  • 4 views
No text available

1 reply

Jen_D
Level 8
February 3, 2020

Hi there, @greentec,

 

Have you tried sending the invoice in a private window?

 

Private browsing prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

Perform the steps in the Incognito window:

 

  1. Create an invoice or open one you already created.
  2. At the lower right, from the ▼ drop-down menu, select Save and send.
  3. Make sure all the information in the email is correct.
  4. Select Send and close.

If it works, clear the browser's cache to remove the history or log files so you can start with a clean slate.

 

If the same issue happens, please contact us directly. Our representatives can create an investigation for this issue. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

 

You can also request a callback, so you won't have to wait on the line. Here's how: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

 

Let me know the result or if have any questions about this or anything else in QuickBooks. I am always here to assist you. Wishing you continued success!