Question

Why are paid invoice showing up as unpaid?

6 replies
141 views

The invoices were matched in banking but are showing up as unpaid

QuickBooks Online

I am experiencing the same problem. I have reported it and was told that it is currently being looked into, that was last Thursday and I haven't heard a thing.

I did experience the same issue in September and a QB representative was able to remotely link and rectified it, I wasn't given that opportunity this time.

C

Candice14

Level 8

Good morning, @florascape.

Congrats on making your first post here in the Community. Let's work together to get this problem handled.

We appreciate @karen-weare for hopping in and giving us some additional information as well. Let's try some troubleshooting steps before redirecting to our support team.

Using a private browser or incognito window will help eliminate any errors or glitches that may be occurring in the system. Here's how to depending on the browser session you're using:

Google Chrome: Ctrl + Shift + N
Internet Explorer/Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If this works, go back to your regular session and clear your browser's history. If not, I suggest using a different supported browser.

Afterwards, if the issue persists, log out and then back into your QuickBooks Online account.

In the end, if all the steps above fail, I recommend contacting our Customer Support Team for further assistance.

Reach back out and let us know what worked and didn't. I'll be waiting for your response!

K

karen-weare

Hi Candice

Thank you for your suggestions. I have tried all of your suggestions and currently the only way I can ensure the transactions are not duplicated is to refresh using F5 after every transaction matched. This is an improvement on where I was before ringing QB today. Having rung, I understand it is a problem that has been reported by several people and has been passed to the engineering team for a resolution.

Many thanks for your response

Karen

P

psutcliffe

We are using Quickbooks Premier mfg and wholesale 2023 multi-user desktop. Had 2 invoices form 2008

appear in accounts receiveable for the same customer. The amount showing for total due is incorrect. HAve seen other postings of people with same problem of old invoices showing up. how can I get these removed?

A

AbegailS_

Level 6

Hello there, @psutcliffe. I understand that you are committed to ensuring the accuracy of your books. I'll share some fixes.

Let's check the old invoices to determine their accuracy and whether they are valid transactions or duplicates by running an Open Invoice report intended for open invoices.

Here’s how:

Go to the Reports menu at the top to choose Customers & Receivables and Open Invoices.
Set the correct period in the Dates field.
Click the Customize Report button open the Modify Report screen.
Choose the Display tab and remove the items that you don’t want to show on the report.
Hit the Filters tab and type Transaction Type in the field box to select Invoice.
Press the OK button.
Scroll down to the bottom of the page to see the total amount for invoices.

If these are duplicate transactions, you can proceed to delete the invoice. Also, check out one of our Help pages as your reference in managing your company's income and customer transactions using QBDT: Sales and Customers help for QuickBooks Desktop.

I'm also adding this article for your future reference: Reconcile an account in QuickBooks Desktop. It contains steps and guides on reconciling your accounts to match your bank and credit card statements.

Please let me know how it goes or if you have any further invoice concerns. I'm always willing to assist. Have a wonderful day!

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