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May 2, 2020
Question

Why do all my bank acounts say [CLOSED] when in fact they are open and the transactions/accounts are connected and data is being pulled into QBO? Note: I have tried reconnecting and the [CLOSED] remains. Also I am with Chase if that matters.

  • May 2, 2020
  • 1 reply
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1 reply

Moderator
May 2, 2020

It's my priority to help you sort this out, @SSBTexas

 

I've conducted research here and found out that there's an open investigation about Chase bank accounts marked as [CLOSED]. We don't have a specific time-frame to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.   

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users and provide this number for easy tracking: INV-44567. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. You can follow the steps below to connect with us: 

 

  1. Enter or say “Talk to a human.”
  2. Choose a way to connect with us:
    • Post a question and get answers from tax specialists and other customers like you.
    • Start a chat with a support expert.
    • Get a callback from the next available expert. 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. 

 

Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!