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rhennies-outlook
August 25, 2022
Question

Why do I get this app error: “Refresh to sync your receipts. Some of your receipts haven't synced to the QuickBooks app yet. Try refreshing.”? Refresh does not help.

This occurred the last two times I snapped a large quantity (45 to 100) of receipts.  All the receipts show up on my PC in QBO, but not the app.

2 replies

ChristieAnn 11
Level 9
August 25, 2022

Welcome back to the QuickBooks Community, rhennies-outlook. Let me provide extra troubleshooting details to ensure you can fix the error message in your QuickBooks Online app. 

 

There are times when your QuickBooks Online app has a lot of data which may cause receipts not to sync in the system. Resetting the app data to clear the cache and refresh it into its default state is usually the instruction to fix this unusual behavior.

 

Since the issue persists, I recommend uninstalling and reinstalling the app. This is to ensure you get the most recent version of the application. 

 

If the issue persists, I suggest reaching out to our Customer Care Team. They can run a screen-sharing session to help verify what's causing the issue.

 

Please refer to this article to see a table list that contains different features that are supported on mobile devices: Compare mobile app features.

 

Let me know how it goes by leaving a reply below. I'm here to help you further with syncing your entries in QuickBooks Online, rhennies-outlook. Have a great day!

rhennies-outlookAuthor
September 11, 2022

Unfortunatlely, uninstalling and reinstalling the QB app on my iPhone did not help on either of the two separate times this problem occurred.

 

The only way I was able to resolve this QB phone app error on both occurrences was to log into QBO on my PC and review the large number (approximately 100 more or less) of freshly snapped receipts.  The QB phone app problem did not go away until the number of remaining receipts For Review on QBO on my PC got small enough (sorry, but I did not check the number of remaining receipts) that I could then view the remaining receipts on the QB phone app.

 

The next time I have a large backlog (hopefully not) of receipts to snap, then I will make a point of stopping after a few dozen snaps on my QB phone app to Review the newly snapped receipts before snapping more.

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