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October 1, 2020
Question

Why do I recieve Bounced Email Delivery Errors for Invoices sent to valid Email addresses?

  • October 1, 2020
  • 1 reply
  • 38 views
My client confirmed receiving my Email and Invoice

1 reply

Level 4
October 1, 2020

Hey there, chriso1. 

 

Thank you for posting here in the Community. When an email is sent to your clients from your QBO company, the email goes out from our server. If the email is bouncing, the recipient's email service sends a failure or delivery notification to your email service. If the delivery failure error is sent to us by your email service provider, a notification is added to the transaction stating the email delivery failed. Based off of your description of what's happening, it sounds like the recipient's email service is sending you the failure even though they're receiving the emails. You can find this info at the following link: How to view list of bounced emails with delivery errors. Just out of curiosity, the emails that are bouncing back to you, are they all coming from the same email provider? (Gmail, hotmail, aol, etc) or are they all different providers. 

 

This information will be able to help me come up with the best solution to your problem. Thank you and I look forward to hearing back from you. 

November 30, 2020

Why doesn't Quickbooks make the content of the bounced report available to its end users?

Adrian_A
Level 8
November 30, 2020

Hello there, ozmarks.

 

We can check the list of bounced data by going to the Tasks section. You can do that by clicking Dashboard and then selecting Get things done. Click the bounced data that you want to view on the Tasks drop-down.

 

I've also added a reference on how to view lists of bounced emails: How To View List Of Bounced Emails With Delivery Errors.

 

I'll be around if you need help. Stay safe!