Why do my customer payments show "in review"?

Let me share insights into why customer payments are for review, Elitepool.

Payments that are In review status are funds that were collected successfully. We periodically audit these payments to help protect the security of all parties involved and mitigate fraud risk. 

For new accounts, we typically complete the review within five business days. In your case, there may be some payment details that need to be reviewed. With this, an email notification will be sent to you with detailed instructions on what additional information is needed to complete our assessment. To learn more about this process, you can visit this article: Find out when QuickBooks Payments deposits customer payments.

Additionally, to help you check customer payment status, you can sign in to the Merchant Service Center and check the Method column. If the status shows as "Withheld", that payment is on hold, and we're reviewing it. You'll receive regular email notifications if any updates or issues happen when processing these payments.

Moreover, I've included this reference to help you review your business finances and account statements to ensure your books are accurate: Run reports in QuickBooks Online.

We'll be available anytime in this thread if you have additional questions when managing customer payments. Just keep us posted so we can further provide help. Keep safe!