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K
knessle
November 27, 2018
Question

Why does my A/R Account show invoices that have been paid and deposited as unpaid?

  • November 27, 2018
  • 1 reply
  • 27 views
We use Square Sync and there is a small block of time that data must not have synced properly.  When I drill down on each one it show the date the it was paid and the date it was deposited but they still show as unpaid the A/R report.  The report also shows Payments as unpaid.  I double checked to make sure each deposit was made to the checking account and the invoices were matched to deposits.  Does anyone know how I can fix it?   I appreciate your time.

1 reply

A
Anonymous
November 27, 2018

I'm pleased to see you again here in the Community, @knessle.

 

I can help figure out why your paid invoices are still showing in your A/R account.

 

It could be that your deposits are not affecting your AR. To fix this, you'll need to ensure that your deposits are affecting the Accounts Receivable to link this to your invoices. Then apply the credit to invoice to mark it as paid. 

 

However, if it's still showing as unpaid please let me know. I'm here to help find other ways to ensure your issue is resolved. Or you can also contact us so we can thoroughly check your transactions in a secure environment. 

 

Keep me posted if you have other questions about your A/R account. Have a good one.

 

 

K
Karring4u
November 27, 2018
Thank you Lily for your response.  I have already checked to make sure the deposits were linked to the A/R account.  From the A/R report I can click on each invoice that is marked as unpaid and it shows the payment and deposit dates.  This one has me puzzled.  Any other suggestions?
 
Thanks again for your time!
Karry
K
KhimG
Level 7
November 27, 2018

Good day, @Karring4u.


Thanks for your prompt response. Let me help you find the reason why the paid invoice is showing as unpaid in your A/R account in QuickBooks Online.


Since you’ve verified that the deposit was successfully applied to the invoice, let’s try pulling up your A/R Report. Make sure to include the payment date of the deposit when selecting report period before running the report.


If it still shows as unpaid, we can try performing some basic troubleshooting to fix the issue. Let’s start by opening a private window.
•    Google Chrome: Ctrl + Shift + N
•    Internet Explorer: Ctrl + Shift + P
•    Mozilla Firefox: Ctrl + Shift + P
•    Safari: Command + Shift + N

 

Sometimes, switching to a different browser will do the trick. 

 

When the program does not work as designed and private browsing session works, you’ll need to clear your browser’s cache to fix the unexpected behavior in the product. Make sure to remember your saved information, such as login IDs and passwords.

 

Check out this article for the steps: https://community.intuit.com/articles/1436727.

 

Once done performing the recommended steps above, run the report once more. If it stays the same, I’d suggest getting in touch with our Customer Care Team for further assistance. You can reach them through this article: https://community.intuit.com/articles/1145770.

 

Please let me know if you have questions. I’ll be around to help. Wishing you the best!
 

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