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November 13, 2020
Question

Why don't I see the option for Instant Deposit? My first online invoice was paid made Monday, todays Friday it's still "in review"

  • November 13, 2020
  • 1 reply
  • 4 views
No text available

1 reply

MaryLurleenM
Level 6
November 13, 2020

The payment might have been placed on hold, totaleclean2019.

 

Sign in to the Merchant Service Center to check the status of customer payments. If you see the word "Withheld" in the Method column, that payment is on hold and we're reviewing it.

 

Check if you received an email about the payments. You'll get one at the email address you use to sign in to the Merchant Service Center. It will contain steps on how to fix the issue. Follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within 2 business days. After the review, we can finish processing the payment.

 

Check this article to learn more about why payments are placed n hold: Why are my funds on hold?

 

Here's another one about instant deposits: Get help with instant deposits.

 

Let me know if you have other questions, I'll be here to help.