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cpboehme2424-gma
February 10, 2021
Question

Why haven’t i received payment from my client? It shows that the invoice has been paid.

  • February 10, 2021
  • 3 replies
  • 27 views
No text available

3 replies

JamesDuanTQuickBooks Team
QuickBooks Team
February 10, 2021

Let me share a bit about the process, cpboehme2424-gma.

 

If this is your first time processing invoices payments with QuickBooks Payments, the amounts will bedeposited within five business days. These deposits take a little longer because we are still setting up your account. The next time you process the invoice payments, it will be a lot faster. You can use this link for reference: Find out when QuickBooks Payments deposits customer payments.

 

Here's also a link for more FAQs about QuickBooks Payments processes: QuickBooks Payments FAQ.

 

Feel free to get back to us if you have additional queries regarding the deposits. Have a great day!

Where is my check
September 18, 2021

Why haven't I gotten paid 

AbegailS_
Level 6
September 18, 2021

Hello there, @Where is my check.

 

Let me share some information about why you haven't got paid yet.

 

Credit card payments take 5-7 business days to reach your bank. Bank transfers (ACH) payments, on the other hand, can take 7-10 days. This, however, varies according to the following factors:

 

  • Weekends and federal holidays.
  • How long it takes for your bank to verify and process electronic deposits.
  • Time of day you enter transactions.
  • The financial institution where transactions are deposited.

 

If you have a Merchant account with us, we can try logging in to find the current status of your payments according to the information which has been provided to QuickBooks. 


Here's how:

  1. Sign in to this website.
  2. From the top menu, click Activity & Reports.
  3. Click Transactions.
  4. From the drop-down menu, choose your search criteria: Specific date / Range of dates, etc.

 

You can check out this article here to find out when QuickBooks Payments deposits your money for more information on the payments process.

 

If you need other references for future use, you can check out these helpful links: 

 

Don't hesitate to comment below if you have other questions about receiving your payment. I'm always here to help.

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