Question

Why is my customer payment still pending

Forum|Forum|6 years ago
April 7, 2020
3 replies
35 views

No text available

QuickBooks Self-Employed

Level 9

Thanks for coming here with us, cecils913.

The Pending status of your customer payment means that Intuit have already sent transactions to your account for funding. The status will not become Funded until your bank declares it as cleared.

For more insights about the different status of your funds, here's a good article made handy for you: Search for deposits in the Merchant Service Center.

Also, it takes approximately 1-5 business days for the funds to reach your bank account. Apart from that, there are a few factors affecting the funding time. It can be the time of day you enter transactions or your chosen financial institution as to how long it takes for them to verify and process electronic deposits.

I've got more additional references to learn more about how deposits works in QuickBooks Payments:

If the payment wasn't deposit yet on the said period, I suggest reaching out with our Merchant Services Support to check and investigate this further for you.

You can find me here if you have other questions. I'm always willing to help. You take care and have a good one.

D

dm5350

Customer payment pending for more than a week - unable to reach support through any means or window

C

continea

Level 5

Thank you for chiming in on the thread,dm5350. I understand how this can affect your business. To contact Payments, I have included this link with their phone numbers and hours of operation.

Keep me posted and let me know if you have any other questions or concerns. The Community and I are here to cater to your needs. Take care and be safe.

D

dm5350

THANK YOU!

this link with their phone numbers and hours of operation.

I looked everywhere for that contact info. Most appreciated.

M

mrsrampani

All my paid invoices, in transactions since Tuesday...say Pending. I didn't get a "money on the Way" email yesterday but received a deposit from QBSE this morning. I can't figure out why all of this pending or at least the ones from 6-23-21 haven't changed to Funded. I can't find where I can ask someone

A

Archie_B

Level 6

Hello there, mrsrampani.

I'd like to share some details about the funding time in processing customer payments.

For new users, the deposit will take up to 5 business days while we set up your account. After that, the processing time will be reduced.

Keep in mind, some of the banks hold onto the funds after we deposit them. You can contact your bank and ask if they require any additional steps to complete the transaction. If you already checked with your bank but still need help you can reach our support team to help you verify the deposit status.

Here's how:

Log in to your QuickBooks.
Select Help (?) at the top right.
Click on Contact Us.
Enter your concern, then select Let's talk.
Select Start a chat with a support expert.

I've added this article for more information about the deposit time: Find out when QuickBooks Payments deposits customer payments

Also, check out this link for commonly asked payment questions that you can use as a future reference.

Let me know if you still have questions or clarifications about payments. I'll keep an eye on your response. Have a great day.

D

DPARENT

I have three “Pending deposits” The dates of these are in July. It’s now September. However all of them seem to have been deposited. I just noticed today they are still in the pending deposits category. Thanks for your help.

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