Why is QB responding to my inquiries using our "customer-facing email" , and not our Company email"?

Thanks for clarifying your email concern, @kogexx. I’m here to share some information about the customer-facing email in QBO.

I understand you want the responses on your company email you’ve set up in Settings. I’d like to verify if the email you’re using on your Community profile is the same with your admin email from your QuickBooks account.

If you’re referring to other options such as using your corporate email or a different email when distributing your forms to your customers, I’ll show you how.

1. From the Gear icon, select Account and Settings.
2. Select the Company tab.
3. In the Contact info section, click the Pencil icon.
4. Uncheck the Same as company email checkbox.
5. Enter the new email address in the Customer-facing email field.
6. Select Save and Done.

If you meant the <quickbooks@notification.intuit.com> , it’s the default email address in QuickBooks Online. We’re also unable to modify it. However, you can communicate with your clients directly and even view their messages right beside the invoice.

Let me share these articles for additional guide references: 

• Change your customer-facing email address
• Create invoices in QuickBooks Online
  
   

After your customer pays their invoices, read through this article to record them: Record invoice payments in QuickBooks Online.

Please let me know if you have additional questions or concerns. I'll be here every step of the way.