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J
jake23
May 30, 2020
Question

Will Bill Pay Online payments send vendors (specifically, international bank transfer recipients) confirmation emails?

  • May 30, 2020
  • 1 reply
  • 4 views
We pay all of our professional services partners through the bill.com service via Quickbooks (not the separate bill.com site). Typically they send us a bill and we pay it, though we do initiate payments at times. In these cases, we've never had complaints about no confirmation emails being send to the vendor. However, we just initiated our first international bank transfer payment to a contractor, and we were told that they did not receive any sort of confirmation email for this transfer. Should they have? I would hope so. Is there a configuration option we're just missing here?

1 reply

M
mv32
Level 8
May 30, 2020
    J
    jake23Author
    May 31, 2020

    Thank for this! It was helpful. To point out for future readers, that video does not represent the same steps for initiating a new payment to a vendor. The interface is quite different in the video, where they are paying outstanding invoices that were sent from a vendor.

     

    I walked back through the steps and confirmed that the payment notification email is set correctly. Apparently the email doesn't send immediately when the payment is initiated. When does a payment notification email go out? Is it based on the "Send On" date?

    LieraMarie_A
    LieraMarie_A
    Level 8
    May 31, 2020

    Thanks for following the steps, @jake23.

     

    Yes, a notification email goes out on the "send on" date or the date you set up to process the payment. Also, for clarification, the video is for another third party app not related to the Bill Pay service integrated with QBO.

     

    I'd suggest reaching out to our support team. They can do screen-share using one of their tools and verify why your contractor didn't receive any confirmation email.

     

    Here's how to get in touch with a specialist: 

    1. Go to Help.
    2. Click on Contact Us.
    3. Enter your questions or concerns and click on Let's talk.
    4. Choose either Start a chat or Get a callback.

     

    Please let me know if you have other questions. I'm always here to help. Have a good one.

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