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June 16, 2020
Question

Hi for some reason everytime I keep filling out an invoice it keeps saying partially paid before I have even sent it off? This wasnt a problem before, please can you help

  • June 16, 2020
  • 1 reply
  • 1 view
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1 reply

Level 14
June 16, 2020

Hello Chuckcreese, 

 

Welcome to the Community page, 

 

You will have an unapplied or partially applied payment for the customer and automation will be on. If you don't want the system to do this for you the partially paid then you will need to turn this setting off in the system. 

 

To turn this setting off if you go to dashboard page then click on the cogwheel top right> account and settings > advanced> automation> untick the one that says

Automatically apply credits>save 

 

This will then stop automatically putting part payments on for you.