Hi, my quotation are not being received by my customers, all emails are correct and have been double checked. Any help?

You can have your customers check their spam or junk folders; your quotes may have been misrouted there.

If it still doesn't show up, clearing and re-entering your email address in QuickBooks could help. Here's how:

1. Go to the Gear icon, then select Account and settings.
2. Go to the Company tab, then select the Edit icon in the Email section.
3. Clear the company email field and enter the correct address as is, even if it already looks correct.
4. Click Save, then Done.

After making these changes, send yourself a test transaction to see if it comes through. If it still doesn't, try a different email address on another domain.

If the issue persists, consulting an IT expert is also an option. They can add the QBO mail server hostnames and IP addresses to your allowlist, helping emails deliver smoothly. Refer to this article for more details about the process:  3 solutions for when customers aren't receiving your emails.

Let us know if you have other concerns.