Though, cache files can speed up program processes, they can also cause unexpected issues such as this error, Claire.Let's do browser troubleshooting steps to get rid of the cache-related error:Let's use a private browser because it doesn't store cache files.If you can pay the invoice successfully, we can clear the cache storage of your regular browser.You can also use other supported browsers. Each browser stores different sets of cache files.Let me know how this goes. I'll be right here to further assist you. Have a great day!

Question

I always do: match payment to invoice in banking, opening invoice, click "Payment", choose where it came from, add a ref, save. Today I get a -£ screen? What is this?

Forum|Forum|7 years ago
May 25, 2019
1 reply
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QuickBooks Online

J

JamesDuanT

QuickBooks Team

Though, cache files can speed up program processes, they can also cause unexpected issues such as this error, Claire.

Let's do browser troubleshooting steps to get rid of the cache-related error:

Let's use a private browser because it doesn't store cache files.
If you can pay the invoice successfully, we can clear the cache storage of your regular browser.
You can also use other supported browsers. Each browser stores different sets of cache files.

Let me know how this goes. I'll be right here to further assist you. Have a great day!

C

claire9Author

Hi there James,

Thank you for replying so quickly.

I am a bit confused!

What you seem to be saying is nothing has gone wrong with the accounting in QuickBook which is my main worry, that now there is a negative invoice somewhere in the system.

Regarding your point 1: By "Let's use a private browser"....what is that please? I am using Google as my browser (always have). What is a private browser please, what company if not Google?

Regarding point 2: I think I have received the payment against the invoice successfully. I went into Banking and matched the internet payment from the client to the invoice number. Then I used the magfiying glass icon to find the invoice, opened the invoice, clicked on "Payment" in the top right corner under where it says "Paid", this opens the payment, I chose "Payment method" and entered a reference number and clicked save. It is when I THEN clicked "Save and close on the invoice that I got the screen with the -ve balance and the option to click "X" at the top of the screen or "Save and Close" at the bottom. I went with "X". As I say my worry is that somewhere in QB it "thinks" the invoice now has a -ve value. What you seem to be saying is all is OK in QB (is that right) and it is something to do with "cache storage". I don't know what this is.......I think I know how to clear it though...Google has something in settings I think....

Re 3. what other supported browsers can I use please?

Thank you again. I am not a technical lly minded person, I am sorry!!

:-)

Claire

C

claire9Author

Hi James,

Wow, I am impressed by your knowledge.

I cleared the cache in my Google (Chrome) browser.

Followed my process:

In banking, matched a payment to an invoice

Used Search (magnifying glass) to find and open the invoice

With the invoice now open, clicked on "Payment" top right

With the payment now open, selected "Method of Payment" and the typed in my reference for this payement

Hit save

Hit "Save and close" on the invoice and no screen with a -ve balance

So, seems to have solved that.

The only worry I have, the only thing stopping me clicking "Accept answer" is IS everything OK in QB for those few invoices where I got the -ve balance screen.

Do you know how I can check please James or can you assure me it was all going on in cache and all is well? Thank you.

Thank you SO much for your help.

:-)

Claire

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