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May 14, 2019
Question

I am having trouble getting my logo to stay on my invoice. It loads on to the page but when I click done or preview it has disappeared

  • May 14, 2019
  • 1 reply
  • 1 view
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1 reply

Level 8
May 14, 2019

Hello sales46,

 

Welcome to the Community - thank you for your question!

 

This is usually caused by an issue with the logo itself.

 

Please find attached an article on how to troubleshoot logo issues, and confirm that your logo meets the requirements: https://quickbooks.intuit.com/community/Manage-Customers-and-Income/How-to-add-customise-and-troubleshoot-logo-on-sales-forms/m-p/239521?advanced=false&collapse_discussion=true&filter=location&location=category:community-uk&q=logo&search_type=thread.

 

Thanks,

 

Talia