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August 18, 2020
Question

I need my forms to have a location address NOT a ship to address. How can i change this

  • August 18, 2020
  • 3 replies
  • 43 views
No text available

3 replies

Level 9
August 18, 2020

I can help you customize your sales forms, aaecastillo.

 

If you're referring to the location address as the customer's billing address, you have the option to change that. I'll show you the easy steps:

 

  1. Log in to QuickBooks Online.
  2. Click the Gear icon at the upper-right. 
  3. Select Custom form styles
  4. Click Edit for an existing invoice template or click New style to create one.
  5. Select the Content tab. From the sample template that right, click the Header.
  6. Under the Display section, the billing address is checked by default. If not, you can select it.
  7. Uncheck the Shipping address so it'll not show when sent and printed. 
  8. Click Done to save. 

You can also add a custom field or turn on the location tracking feature where you can enter the customer's location address. However, there's a limit as to how many characters you can enter. 

 

I'll show you how to turn the location tracking feature on:

 

  1. Go to the Gear icon and select Account and settings
  2. Under the Sales menu, select Sales form content
  3. Enter a name in the Custom fields and select Internal and Public so it'll be shown both when you create a transaction and sent and printed. 
  4. Click Save.
  5. For the location tracking, click the Advanced menu. Select Categories.
  6. Turn on Track locations
  7. Click Save and then Done.

Before you print or send the invoice, you can click the Customize menu to select the correct template. Here's an article that will help you customize your sales forms

 

I'm just here if there's anything else that you need help with. You take care always!

New Member
August 27, 2026

These directions are incorrect! You did not understand the question. These directions did not help at all! I have the same problem When I add a job for my technicians in quickbooks time and I select a customer my tech will see the management office address instead of actual jobsite address. So what I did was went to customer and selected edit and under billing I put the address of a property management but under shipping I put the address of the jobsite. Now my technicians are able to see the correct address anytime I add that job to Quickbooks time. The problem is The name itself needs to change from “Shipping” to “Job Location”. This should be very simple fix but its not! 

QuickBooks Team
August 27, 2026

I hear you. You’re right, and that workaround is a smart way to help your technicians see the right address in QuickBooks Time. Right now, QuickBooks Online doesn't have the option to change the word "Shipping" to "Job Location."

 

Intuit builds these standard labels into both QuickBooks Online and QuickBooks Time. Because the system is mostly made for retail and product stores, it assumes every business ships items instead of sending service workers to job sites.

 

In the meantime, check this article on how you can customize the appearance and details shown in your invoices: Customize Invoices, Estimates, and Sales Receipts.

 

Let us know if you have any other concerns.