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November 15, 2019
Question

I noticed there is no recurring transactions on dashboard after 11th Nov. Please help to find out the reason.

  • November 15, 2019
  • 1 reply
  • 0 views
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1 reply

Level 10
November 15, 2019

Hello Jiewen-gao

 

Thank you for reaching out to the Community!

 

We do currently have an investigation which has been opened by our engineers as we have other reports of recurring invoices not creating.We can add your company to the open investigation and then we will contact you by email once it is resolved.

 

You can either;

 

1.Manually use the template to create the invoice and change the next date in the recurring transactions

 

or

 

2.Wait for confirmation that this issue is fixed as once it is fixed the transactions will run again

 

 

Emma