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April 8, 2020
Question

Multiple items on an invoice. Trying to set invoice layout to include multiple items,when it moves to the second page product/service description line is missing

  • April 8, 2020
  • 1 reply
  • 2 views
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1 reply

Adrian_A
Level 8
April 8, 2020

Let's run the recommended troubleshooting steps to fix this issue, J_B3.

 

There are times that issues like this can be resolved by performing the recommended troubleshooting steps.

 

Let’s start with opening QuickBooks with an incognito window. This is the best place to determine any browser-related issues. You can use keyboard shortcuts open this type of window:

 

  • Google Chrome: Ctrl Shift N
  •  Mozilla Firefox: Ctrl Shift P
  •  Internet Explorer: Ctrl Shift P
  •  Safari: Command Shift N

 

Then if it works, we can go back to a regular browser and clear its cache. Once a cache is piled up, it can cause for some unexpected issues on the browser.

 

We can also switch to a different supported browser like Safari, Mozilla Firefox, Internet Explorer, or Google Chrome.

 

Afterward, let's check to see if the PRODUCT/SERVICE column will appear.

 

On the other hand, you can add a Pay Now button so your customers can pay their invoices online.

 

Feel free to get in touch with me if you need assistance in adding this option. Stay safe!