When updating my bank balance, it says updated and the bank balance is correct. However, QuickBooks hasn't brought in any transactions to process

Hi there, riffinbookkeepi.

Use these keyboard shortcuts based on the browser you're using. 

• For Internet Explorer of Firefox, press Ctrl + Shift + P.

• For Chrome, press Ctrl + Shift + N.

• For Safari, hold down Command + Shift + N.

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

If you get the same issue while using a private browser, I recommend to use other supported browser as alternatives.

Please check this article on how to review your beginning balance if you've already reconciled the account in the past: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.