# QuickBooks FAQ

## General Questions

### Can I switch plans or cancel at any time? 
Yes, you're free to switch QuickBooks Online plans or cancel at any time. QuickBooks Live customers may cancel plans at any time.

### Do I have to pay extra for mobile apps? 
No, QuickBooks Online comes with a free mobile app that helps you run your business on the go—anytime, anywhere. The QuickBooks Desktop mobile app has limited functionality, allowing users to upload receipts, bills, and documents to QuickBooks. The QuickBooks Desktop mobile app requires an active Plus or Enterprise subscription.

### Is it easy to get started? 
Absolutely. It only takes about five minutes to get up and running, once you sync your bank or credit card transactions to QuickBooks Online.

### Is phone support included? 
Phone support is free during the 30-day trial and included with your paid subscription to QuickBooks Online. Your subscription must be current. For QuickBooks Desktop Premier Plus, phone support is included with your subscription purchase.

### Can I add my accountant, bookkeeper, or tax pro? 
Yes, you can invite an accountant to collaborate with you for free with QuickBooks Online. Once they accept your invitation, they can work in your account. You can delete their access anytime.

## QuickBooks Live Full-Service Bookkeeping

### What’s included in QuickBooks Live Full-Service Bookkeeping? 
Full-Service Bookkeeping includes two phases: cleanup and ongoing bookkeeping. In the cleanup/setup phase, your bookkeeper helps you set up your chart of accounts, connects your banks, and teaches you the basics of QuickBooks. If you have information in QuickBooks already, your bookkeeper will help clean it up in the first month of service. As part of ongoing bookkeeping, your bookkeeper categorizes your transactions and reconciles your accounts each month. Your bookkeeper can close your books and prepare a trial balance. They can also send PDF copies of key financial reports including your profit and loss statement and balance sheet.

### Is the cost of QuickBooks tax deductible? 
Yes! QuickBooks is tax deductible according to IRS publication 946, which states “off-the-shelf computer software is qualifying property for purposes of the section 179 deduction.”

## Important Pricing Details and Product Information

### Offer Terms

#### QuickBooks Live Expert Assisted Free 30-day Trial Offer Terms: 
First thirty (30) day trial of QuickBooks Live Expert Assisted (“Live Expert Assisted”) is included at no charge starting from the date of your enrollment of your QuickBooks Online Simple Start, Essentials, Plus, or Advanced (“QBO”) subscription. To continue using Expert Assisted after your 30-day trial, you’ll be asked to present a valid credit card for authorization, and you’ll be charged on a monthly basis at the then-current fee until you cancel. Sales tax may be applied where applicable. To be eligible for this offer you must be a new QBO subscriber and sign up for the QBO monthly plan using the 'Call to Action' option. Expert Assisted will automatically be added to the billing page. Offer available for a limited time only. To cancel your Expert Assisted subscription at any time go to Account & Settings in QBO and select “Cancel.” Your cancellation will become effective at the end of the monthly billing period. You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. This offer can't be combined with any other QuickBooks offers. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

#### QuickBooks Online Free 30-day Trial Offer Terms:
First thirty (30) days of subscription to the QuickBooks Products, starting from the date of enrollment is free. At the end of the free trial, you’ll automatically be charged and you’ll be charged on a monthly basis thereafter at the then-current price for the service(s) you’ve selected until you cancel. If you add or remove services, your service fees will be adjusted accordingly. Sales tax may be applied where applicable. To be eligible for this offer you must be a new QBO customer and sign up for the monthly plan using the “Free 30-Day Trial” option. This offer can't be combined with any other QuickBooks offers. Offer available for a limited time only. To cancel your subscription at any time go to Account & Settings in QBO and select “Cancel.” Your cancellation will become effective at the end of the monthly billing period. You will not receive a pro-rated refund; your access and subscription benefits will continue for the remainder of the billing period. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

#### Discount Offer Terms:
Discount applied to the [$50/$88/$134 monthly] price for QuickBooks Online Payroll [Core, Premium, or Elite] (“Payroll”) is for the first 3 months of service, starting from the date of enrollment, followed by the then-current [monthly/annual] list price. Your account will automatically be charged on a [monthly/annual] basis until you cancel. Each employee is an additional $[6.50/10/12]/month. Contractor payments are $6.50.00 a month, per contractor payment. The service includes 1 state tax filing. If you file taxes in more than one state, each additional state is $12/month. The discounts do not apply to additional employees and state tax filing fees. If you add or remove services, your service fees will be adjusted accordingly. Sales tax may be applied where applicable. To be eligible for this offer you must be a new Payroll customer and sign up for the monthly plan using the “Buy Now” option. This offer can't be combined with any other QuickBooks offers. Offer available for a limited time only. To cancel your subscription at any time go to Account & Settings in QuickBooks and select “Cancel.” Your cancellation will become effective at the end of the monthly billing period. You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. Offer cannot be combined with any other Intuit offer. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

#### QuickBooks Online and QuickBooks Online Payroll:
Discount applied to the [$50/$88/$134 monthly/annual] price for QuickBooks Online [Simple Start, Essentials, Plus, or Advanced] (“QBO”) and 50% off the [monthly/annual] price for QuickBooks Online Payroll [Core, Premium, or Elite] (“Payroll”) is for the first 3 months of service, starting from the date of enrollment, followed by the then-current [monthly/annual] list price. Your account will automatically be charged on a [monthly/annual] basis until you cancel. Each employee is an additional $[6.50/10/12]/month. Contractor payments via direct deposit are $[6.50/10/12]/month, per contractor payment. The service includes 1 state tax filing. [If you file taxes in more than one state, each additional state is $12/month.] The discounts do not apply to additional employees and state tax filing fees. If you add or remove services, your service fees will be adjusted accordingly. Sales tax may be applied where applicable. To be eligible for this offer you must be a new QBO and Payroll customer and sign up for the monthly plan using the “Buy Now” option. This offer can't be combined with any other QuickBooks offers. Offer available for a limited time only. To cancel your subscription at any time go to Account & Settings in QBO and select “Cancel.” Your cancellation will become effective at the end of the monthly billing period. You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. Offer cannot be combined with any other Intuit offer. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

#### For new QuickBooks Online customers: 
QuickBooks Live Bookkeeping is available in three different pricing tiers, dependent on your average monthly business expenses. Unless you cancel, you will be charged monthly at the then-current fee based on your business’s average monthly expenses from the prior 3 consecutive months. Your business’s average monthly expenses and associated subscription pricing may be reassessed, at Intuit’s sole discretion. Currently, if your monthly average is $0-25,000 per month, the monthly price for QLive Bookkeeping is $200; if your monthly average is $25,001-150,000, the monthly price for Live Bookkeeping is $400; and if your monthly average is $150,001 or more, the monthly price for Live Bookkeeping is $600. QuickBooks Live Bookkeeping services include an overview of the main features of QuickBooks Online, customer and vendor setup, assistance with reports and reporting tools, chart of accounts setup, bank connections assistance, expense type classification, categorization, and reconciliation based on information provided by you, historical data import, and ongoing assistance with bookkeeping practices (QuickBooks Live Bookkeeping monthly services). For more information, please refer to the [QuickBooks Terms of Service](https://glam.app.intuit.com/app/guesttos?glocale=en_US).

#### QuickBooks Desktop Premier Plus: 
Starting from the date of enrollment, receive the stated discounted price for this year’s version of the product selected if purchased through Intuit. After year one, your debit or credit card account will automatically be charged on an annual basis at the then current annual subscription fee, until you cancel. Offer may not be combined with any other QuickBooks offers. Limit 5 per customer. To cancel your subscription, call [1-800-450-8475](tel:+18004508475/). Subscription plans require Internet access, product registration, and an Intuit account. Terms, conditions, features, availability, pricing, fees, service, and support options subject to change without notice. QuickBooks Desktop Premier Plus: Each unique user requires a license. Each license sold separately and renewed yearly. All copies of QuickBooks must be the same version-year.

#### QuickBooks Live Expert Guided Setup: 
The QuickBooks Live Expert Guided Setup Guided Setup is a one-time virtual session with a QuickBooks expert. It’s available to new QuickBooks Online monthly subscribers who are within the first 30 days of their subscription. The QuickBooks Live Expert Guided Setup service includes: providing the customer with instructions on how to set up chart of accounts; customized invoices and setup reminders; connecting bank accounts and credit cards. The QuickBooks Live Expert Guided Setup is not available for QuickBooks trial and QuickBooks Self Employed offerings, and does not include desktop migration, Payroll setup or services. Your expert will only guide the process of setting up a QuickBooks Online account. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

## Claims 
1. **Over 70x U.S. average APY:** Average interest rate: The average interest rate is based on the Federal Deposit Insurance Corporation's national rate published the week of October 16, 2023. [Learn more](https://www.fdic.gov/resources/bankers/national-rates/).

- Based on survey of small businesses using QuickBooks Online in the U.S. conducted April 2020 who stated average savings compared with their prior solution.
- Based on a survey of small businesses using QuickBooks Online in the U.S. conducted April 2020 who stated that they connected a bank or credit card account in QuickBooks.
- Based on a survey of small businesses using QuickBooks Online in the U.S. conducted April 2020 who previously used a spreadsheet to manage their business finances.
- Based on a survey of small businesses using QuickBooks Online in the U.S. conducted April 2020 who stated average savings compared with their prior solution.
- Based on survey of new and existing small businesses using QuickBooks Online in the U.S. conducted April 2020 who signed up between 2015- 2020.
- #1 Accounting Software for Small to Midsize Business based on Based on PCMag, as of Jan 2020.
- Based on overall number of customers for QB payroll products as of 10/2018.
- More time: Median time for QuickBooks payroll customers to view and approve payroll is less than 5 minutes.
- Based on an Intuit survey of 505 QuickBooks Payroll customers in December 2018 who stated average time savings compared with their prior solution.

## Features

### QuickBooks Cash account:
Banking services provided by and the QuickBooks Visa® Debit Card is issued by Green Dot Bank, Member FDIC, pursuant to license from Visa U.S.A. Inc. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. Registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Account funds are FDIC-insured up to the allowable limits upon verification of Cardholder’s identity. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. ©2020 Green Dot Corporation. All rights reserved. QuickBooks products and services, including Instant Deposit, QuickBooks Payments, Cash flow planning / forecasting are not provided by Green Dot Bank.

### Free Instant Deposit: 
Includes use of Instant Deposit without the additional cost. Instant deposit is an additional service offered by QuickBooks Payments subject to eligibility criteria. Standard rates apply for ACH, swiped, invoiced, and keyed card transactions. Deposits are sent to the bank account linked to your QuickBooks Debit Card or another eligible debit card in up to 30 minutes. Deposit times may vary for third party delays.

### Annual percentage yield: 
The annual percentage yield (“APY”) is accurate as of December 31, 2023 and may change at our discretion at any time. The APY is applied to deposit balances within your primary QuickBooks Checking account and each individual envelope. We use the average daily balance method to calculate interest on your account. See [Deposit Account Agreement](https://quickbooks.intuit.com/payments/legal/toc102017/greendot/?elqTrackId=abf7d8c40f3f48e0b939dfe3c1eefe62&elqTrack;=true) for terms and conditions.

### Envelopes:
You can create up to 10 Envelopes. Money in Envelopes must be moved to the available balance in your primary deposit account before it can be used. Envelopes earn interest as well. Each Envelope will automatically earn interest once created, which will be separately tracked from the primary account and any other Envelope. The interest will be applied to deposit balances in each individual Envelope at the end of your Billing Cycle. See Deposit Account Agreement for terms and conditions.

- QuickBooks Payments and QuickBooks Cash accounts Users must apply for both QuickBooks Payments and QuickBooks Cash accounts. QuickBooks Payments’ Merchant Agreement and QuickBooks Cash account’s Deposit Account Agreement apply.

- Import & send batch invoices QuickBooks Online Advanced supports the upload of 1000 transaction lines for invoices at one time.

- Enhanced custom fields Up to 10 active custom fields available only in Sales forms and Purchase Orders.

### Premium support and on-demand online training: 
Access to Priority Circle and its benefits are available only to customers located in the 50 United States, including DC, who have an active, paid subscription to QuickBooks Desktop Enterprise or QuickBooks Online Advanced. Eligibility criteria may apply to certain products. When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Phone and messaging premium support is available. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice.

## Core Features

### Automated tax payments and filings: 
Automated tax payments and filing available only for state and federal taxes. Enrollment in e-services is required. Local taxes require the user to print the forms and upload it to the necessary local sites. QuickBooks Online Payroll Core does not offer local tax payments and filings. Automatic filings for state new hire paperwork available in QuickBooks Online Payroll Premium and Elite only.

### Auto Payroll: 
Available if setup for employees and the company are complete, all employees are salaried employees, all employees are set up on direct deposit, bank verification, e-services is enabled, the account has not been on hold in the last 6 months, and first payroll has been run successfully.

### HR services: 
HR support is provided by experts at Mineral, Inc. Requires acceptance of Mineral’s [Privacy Policy](https://trustmineral.com/privacy-policy/) and [Terms of Service](https://trustmineral.com/terms-of-service/). HR support center is available only to QuickBooks Online Premium and Elite subscriptions. HR advisor support is only available in QuickBooks Online Payroll Elite. HR support is not available to accountants who are calling on behalf of their clients.

### Expert product support: 
Included with your paid subscription to QuickBooks Online Payroll. Chat support available 24/7. U.S. based phone support is available Monday through Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. Your subscription must be current. Intuit reserves the right to limit the length of the call. Terms conditions, features, pricing, service and support are subject to change without notice.

### Next-day direct deposit: 
Payroll processed before 5 PM PT the day before shall arrive the next business day (excluding weekends and holidays). Requires setup of direct deposit and bank verification. May be subject to eligibility criteria. Deposit delays may occur because of third party delays, risk reviews, or issues beyond Intuit’s control. Available for contractors for an additional fee.

### Workers’ comp administration: 
Benefits are powered by NEXT Insurance and require acceptance of NEXT Insurance's [Privacy Policy](https://www.nextinsurance.com/privacy-policy/) and [Terms of Use](https://www.nextinsurance.com/terms-of-service/). Additional fees will apply. There is a monthly fee (currently, $5 per month) for QuickBooks Online Payroll Core users for the QuickBooks Workers' Comp Payment Service. This non-refundable fee will be automatically added to each monthly Intuit invoice at the then-current price until you cancel. The fee is separate from any workers’ comp insurance policy premium by NEXT Insurance. Workers’ Compensation Service requires an active and paid QuickBooks payroll subscription. Eligibility criteria applies to transfer active insurance policy broker of record, including insurance carrier, policy renewal date, and payment method. Workers compensation insurance is not available in OH, ND, WA and WY.

#### QuickBooks Workforce available to employees Requires an Intuit Account and acceptance of the Intuit [Terms of Service](http://static.onlinepayroll.intuit.com/TOU/ViewMyPaycheckTerms.html) and [Privacy Statement](https://security.intuit.com/index.php/privacy).

## Premium Features

### QuickBooks Time tracking:
Additional fees may apply. Time tracking included in the QuickBooks Online Payroll Premium and Elite subscription services. Features vary. The QuickBooks Time mobile app works with iPhone, iPad, and Android phones and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Time mobile access is included with your QuickBooks Online Payroll Premium and Elite subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.

### Expert review: 
Available upon request to QuickBooks Online Payroll Premium and Elite users.

### Automated tax payments and filings: 
Automated tax payments and filing available only for state and federal taxes. Enrollment in e-services is required. Local taxes require the user to print the forms and upload it to the necessary local sites. QuickBooks Online Payroll Core does not offer local tax payments and filings. Automatic filings for state new hire paperwork available in QuickBooks Online Payroll Premium and Elite only.

### Auto Payroll: 
Available if setup for employees and the company are complete, all employees are salaried employees, all employees are set up on direct deposit, bank verification, e-services is enabled, the account has not been on hold in the last 6 months, and first payroll has been run successfully.

### Health benefits: 
Health Insurance benefits are provided by Intuit Insurance Services Inc., a licensed insurance broker, through a partnership with Allstate Health Solutions. Requires acceptance of Allstate's [Terms of use](https://allstatehealth.com/terms-of-use/) and [privacy policy](https://allstatehealth.com/privacy/). Intuit Insurance Services is owned and operated by Intuit Inc. and is paid a percentage fee of insurance policy premiums by Allstate Health Solutions in connection with the services described on this page.

### Workers’ comp administration: 
Benefits are powered by NEXT Insurance and require acceptance of NEXT Insurance's [Privacy Policy](https://www.nextinsurance.com/privacy-policy/) and [Terms of Use](https://www.nextinsurance.com/terms-of-service/). Additional fees will apply. There is a monthly fee (currently, $5 per month) for QuickBooks Online Payroll Core users for the QuickBooks Workers' Comp Payment Service. This non-refundable fee will be automatically added to each monthly Intuit invoice at the then-current price until you cancel. The fee is separate from any workers’ comp insurance policy premium by NEXT Insurance. Workers’ Compensation Service requires an active and paid QuickBooks payroll subscription. Eligibility criteria applies to transfer active insurance policy broker of record, including insurance carrier, policy renewal date, and payment method. Workers compensation insurance is not available in OH, ND, WA and WY.

#### QuickBooks Workforce available to employees Requires an Intuit Account and acceptance of the Intuit [Terms of Service](http://static.onlinepayroll.intuit.com/TOU/ViewMyPaycheckTerms.html) and [Privacy Statement](https://security.intuit.com/index.php/privacy).

### HR services: 
HR support is provided by experts at Mineral, Inc. Requires acceptance of Mineral’s [Privacy Policy](https://trustmineral.com/privacy-policy/) and [Terms of Service](https://trustmineral.com/terms-of-service/). HR support center is available only to QuickBooks Online Premium and Elite subscriptions. HR advisor support is only available in QuickBooks Online Payroll Elite. HR support is not available to accountants who are calling on behalf of their clients.

## Elite Features

### Tax penalty protection:
Only QuickBooks Online Payroll Elite users are eligible to receive the tax penalty protection. If you receive a tax notice and send it to us within 15-days of the tax notice we will cover the payroll tax penalty, up to $25,000. Additional conditions and restrictions apply. Learn more about [tax penalty protection](https://quickbooks.intuit.com/payroll/tax-penalty-protection/).

### HR services: 
HR support is provided by experts at Mineral, Inc. Requires acceptance of Mineral’s [Privacy Policy](https://trustmineral.com/privacy-policy/) and [Terms of Service](https://trustmineral.com/terms-of-service/). HR support center is available only to QuickBooks Online Premium and Elite subscriptions. HR advisor support is only available in QuickBooks Online Payroll Elite. HR support is not available to accountants who are calling on behalf of their clients.

### Expert product support: 
Included with your paid subscription to QuickBooks Online Payroll. Chat support available 24/7. U.S. based phone support is available Monday through Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. Your subscription must be current. Intuit reserves the right to limit the length of the call. Terms conditions, features, pricing, service and support are subject to change without notice.

### Expert support for Elite: 
24/7 customer support is included with your paid subscription to QuickBooks Online Payroll. Chat support available 24/7. U.S. based phone support is available Monday through Friday 6AM - 6PM PST and Saturday 6AM - 3PM PST. Your subscription must be current. Intuit reserves the right to limit the length of the call. Terms conditions, features, pricing, service and support are subject to change without notice.

### Expert setup: 
Available to QuickBooks Online Payroll Elite users only.

### Same-day direct deposit: 
Available to QuickBooks Online Payroll Premium and Elite users. Payroll processed before 7AM PST shall arrive the same business day (excluding weekends and holidays). Requires setup of direct deposit and bank verification. Same-Day direct deposit may be subject to eligibility criteria. Deposit delays may vary because of third party delays, risk reviews, or issues beyond Intuit’s control. Same-Day Deposit available only for employees.

#### QuickBooks Workforce available to employees Requires an Intuit Account and acceptance of the Intuit [Terms of Service](http://static.onlinepayroll.intuit.com/TOU/ViewMyPaycheckTerms.html) and [Privacy Statement](https://security.intuit.com/index.php/privacy).

### QuickBooks Time tracking: 
Additional fees may apply. Time tracking included in the QuickBooks Online Payroll Premium and Elite subscription services. Features vary. The QuickBooks Time mobile app works with iPhone, iPad, and Android phones and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Time mobile access is included with your QuickBooks Online Payroll Premium and Elite subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.

### Expert review: 
Available upon request to QuickBooks Online Payroll Premium and Elite users.

### Expert setup: 
Available to QuickBooks Online Payroll Elite users only.

### Automated tax payments and filings: 
Automated tax payments and filing available only for state and federal taxes. Enrollment in e-services is required. Local taxes require the user to print the forms and upload it to the necessary local sites. QuickBooks Online Payroll Core does not offer local tax payments and filings. Automatic filings for state new hire paperwork available in QuickBooks Online Payroll Premium and Elite only.

### Auto Payroll: 
Available if setup for employees and the company are complete, all employees are salaried employees, all employees are set up on direct deposit, bank verification, e-services is enabled, the account has not been on hold in the last 6 months, and first payroll has been run successfully.

### Health benefits: 
Health Insurance benefits are provided by Intuit Insurance Services Inc., a licensed insurance broker, through a partnership with Allstate Health Solutions. Requires acceptance of Allstate's [Terms of use](https://allstatehealth.com/terms-of-use/) and [privacy policy](https://allstatehealth.com/privacy/). Intuit Insurance Services is owned and operated by Intuit Inc. and is paid a percentage fee of insurance policy premiums by Allstate Health Solutions in connection with the services described on this page.

# QuickBooks Online Payroll Features

## Subscription Details

- **Expert Setup**: Available to QuickBooks Online Payroll Elite users only.
- **Same-day Direct Deposit**: Available to QuickBooks Online Payroll Premium and Elite users. Payroll processed before 7AM PST shall arrive the same business day (excluding weekends and holidays). Requires setup of direct deposit and bank verification.
- **QuickBooks Workforce**: Available to employees. Requires an Intuit Account and acceptance of the Intuit [Terms of Service](http://static.onlinepayroll.intuit.com/TOU/ViewMyPaycheckTerms.html) and [Privacy Statement](https://security.intuit.com/index.php/privacy).
- **QuickBooks Time Tracking**: Additional fees may apply. Included in the QuickBooks Online Payroll Premium and Elite subscription services. Features vary. The QuickBooks Time mobile app works with iPhone, iPad, and Android phones and tablets.

## Automated Services

- **Automated Tax Payments and Filings**: Available only for state and federal taxes. Enrollment in e-services is required. Local taxes require the user to print the forms and upload them to the necessary local sites. Automatic filings for state new hire paperwork available in QuickBooks Online Payroll Premium and Elite only.
- **Auto Payroll**: Available if setup for employees and the company are complete, all employees are salaried employees, all employees are set up on direct deposit, bank verification, e-services is enabled, the account has not been on hold in the last 6 months, and first payroll has been run successfully.

## Additional Features

- **Health Benefits**: Provided by Intuit Insurance Services Inc., through a partnership with Allstate Health Solutions. Requires acceptance of Allstate's [Terms of Use](https://allstatehealth.com/terms-of-use/) and [Privacy Policy](https://allstatehealth.com/privacy-policy).
- **Workers’ Comp Administration**: Powered by NEXT Insurance. Requires acceptance of NEXT Insurance's [Privacy Policy](https://www.nextinsurance.com/privacy-policy/) and [Terms of Use](https://www.nextinsurance.com/terms-of-service/). Additional fees apply.

## General Information

- **Tax Penalty Protection Guarantee**: If you receive a tax notice and send it to us within 15-days of the tax notice, we will cover the payroll tax penalty, up to $25,000. Additional conditions and restrictions apply. See more information about the guarantee [here](https://payroll.intuit.com/disclosure/).
- **Accuracy Guaranteed**: We assume responsibility for federal and state payroll filings and payments directly from your account(s) based on the data you supply.

## QuickBooks Live Expert Assisted: 
This is a monthly subscription service offering ongoing guidance on how to manage your books. When you request a session with a Live bookkeeper, they can provide guidance on topics including:

- Bookkeeping automation
- Categorization
- Financial reports and dashboards
- Reconciliation
- Workflow creation and management For more information about services provided by Live Bookkeeping, refer to the [QuickBooks Terms of Service](https://www.intuit.com/legal/terms/en-us/quickbooks/online/).

## Contact Information

- **For Sales**: 1-877-823-3340
- **Support Hours**: Monday
- Friday, 5 AM to 6 PM PT

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