You’ve done the initial legwork. You know your target market and the product or service you’re going to sell. But you’re still undecided about where you want to set up shop, and the decision shouldn’t be taken lightly. From street visibility and foot traffic, to the cost of commercial real estate, choosing the right space makes a big impact on your bottom line. It really does come down to “location, location, location.”
Calculate Your Budget
If you have a few specific locations in mind that fit your budget estimate and preferences, purchase reports for those areas to get more details. Reports give you deeper insight into rental rates, vacancy information, and lease terms, as well as comparable properties nearby.
You already know that the cost of space differs between cities, but there are other cost variances that make a difference as well. The cheapest choice isn’t always the right choice. Being on the “wrong side of the railroad tracks” could be at your business’s detriment. If you don’t get enough foot traffic you won’t get any customers to help you turn a profit. Too many competitors in the same area could also be affecting your sales.
Consider how an area feels
If you need more convincing, the same way residential neighbourhoods have a different feel from one to the next, so do retail spaces. An industrial office park or mall on the main street attract a different crowd than a quaint storefront on a side street. Make sure your location matches your brand image and your target market. For example, if you’re a one-of-a-kind boutique, a mall full of chain stores may turn off your customers.
Don’t forget about minimum wage
Consider minimum wage for the area, too. As an employer, you’re required to pay employees whatever is the greatest amount of these three. For example, in San Francisco, minimum wage is $13 an hour, while just an hour south in Sunnyvale, it’s only $11 an hour. Though you may not have any employees just yet, as you determine where you’ll set up your business, you’ll want to think about the costs of employing a team as you grow.
Note the incentives
Some areas also offer incentives for businesses that bring economic development to certain areas. These can include tax breaks, incentives, and exemptions.
All of these reasons show why the lowest rent may not be the whole picture when it comes to calculating your budget. There may be other costs, fees and taxes that cost more, or there may be incentives to locate your company in a different part of town that will be beneficial in the long run.
Determine Your Space Needs
Determine space per employee
Inc. says each employee in an office setting will require 200 to 250 square feet; usually more for executive offices, and less if loft-style workspaces are used. If your office hosts many client meetings, this space per employee increases.
Consider parking and loading
Besides the building, you will need enough parking spots for both employees and customers, plus easy access for couriers, delivery trucks and their equipment. Cities and counties have their own rules regarding loading zones, the number of spaces needed and the number of handicap spaces available, so be sure to check with your local business centre for regulations.
Think about the times of day you’ll be the busiest and when the demand for parking might be at its peak. Will traffic be different on weekdays versus weekends? If you share a parking lot with a restaurant, for example, you might find your customers struggle to find parking spaces on weeknights. Consider the available street parking or how or if you’ll reserve parking specifically for your customers.
Know your storage needs
Consider multiple locations if it’s better for your business financially. If you’re a retail space, think beyond the showroom floor. What space do you need in terms of storage and back offices? Small Business Development Centres recommend using 80 percent of retail space for merchandising, and using low-cost rental space for distribution and offices.
Find your rent-to-sales ratio
Capital Retail Group, a commercial real estate brokerage, says the base rent-to-sales ratio is between 3 and 20 percent of annual gross sales. Since you’re just starting out, you may not have an idea of what your projected sales are. But as you round out your first year, you’ll be able to plan for your next.
Determine your ratio by dividing your annual rent by your forecasted sales.
If you’re paying $5,000 each month for rent and your projected sales are $500,000 for the year. Your ratio would be 12 percent. If you run a retail business, you should keep your ratio between 5 and 10 percent.
Do you need a physical location?
Space is a little different for businesses that sell services rather than products, or sell products but not from a storefront. For example, a technology company whose entire team can work remotely may want to forgo renting an office space altogether and instead rent conference room space when they need to work with clients face to face. For businesses that require in-person collaboration and creative brainstorming, a physical space may be warranted even though there is no price tag on the work that is being done.
Account for the Potential Extra Costs
As you go about your location hunt, remember all the extra costs associated with a brick-and-mortar location.
What does the space need before you can move in? You may have found the perfect location but if the space needs some structural or aesthetic changes to make it functional — and make a good first impression on potential customers — you’ll probably want to adjust before you open your doors. Whether it’s as simple as a new coat of paint or as extensive as knocking down walls or reflooring, account for these costs. Before you sign a lease, see if you can negotiate coverage of some or all of the renovation expenses.
You know you need power and water and maybe gas, but if you haven’t considered the next step beyond that, do so before you plant your roots. If you have a choice between two or three power companies, research which has the best rates and be aware of plans that might charge you more for using power during “on-peak” hours.
Check out the window insulation. Double-paned windows will mean you’ll use less energy to cool and heat your space. Large spaces and high ceilings are open and welcoming but will take more energy (and money) to heat and cool. If a space has multiple stories, you may have multiple thermostats and since hot air rises, it’ll take more energy to cool the upstairs in the summertime.
A landlord is responsible for keeping a space safe and in good order. Any structural elements are typically the responsibility of the building owner or management company — like if the roof starts to leak after a rainstorm or your A/C stops working in the middle of summer.
Non-structural maintenance and cleaning depend on the lease. Some places will offer low rent for a largely DIY maintenance policy. Others will do all the maintenance in exchange for higher rent. Before you sign, know what you’re willing and able to take on yourself. If your bathroom sink clogs, are you willing to pay for the plumber or roll up your sleeves and do it yourself? If not, find a lease that’ll take care of it for you and be prepared to pay the extra rent that comes along with that service.
If a customer slips on the floor and injures themselves, you’ll want to have the liability insurance to cover it. Your lease will determine what areas you’re responsible to maintain and insure. Work with a broker to determine the proper coverage for those areas.
Scope Out What’s Available
Once you’ve determined your budget and the space you need, finding a specific location requires thoughtful strategy. Consider these eight factors:
Determine the demographics of your target customers, and use those to drive your location search. Use tools that provide demographic estimates and forecasts for locations across the country. With tools like these, you can match up genders, ages, household incomes and more with potential commercial spaces.
Once you understand who your target customers are, set up where they are. A luxury women’s clothing boutique will do better in a trendy retail space in the city centre than it will in an office park on the outskirts of town.
2. Street traffic
You want your business to be easily accessible and visible to the public. Businesses that are difficult to access or that are located on dead-end streets get less business than those near a stoplight, for example. Traffic is also a factor in terms of commute and the distance shoppers are willing to travel to get your product.
Feed off your neighbours’ business. Take an ice cream shop located next to the movie theater, for example. The ice cream shop is enticing to any moviegoers who might like to round out date night with an ice cream cone.
Consider the foot traffic too. Busy retail areas mean people will stumble on your business even when they’re not looking for you specifically. If you’re an antique store amid many other retail shops, you’ll get business from those who are just walking past, even if they’re not shopping, at the time, for antiques.
3. Neighbouring businesses
Setting up shop near your biggest competitor means you have built-in marketing since your competition is already bringing in customers. Finding a space near businesses whose services complement yours is another strategy. This doesn’t mean you should establish your business in a saturated market, but be aware of where your competition is set up and how you can use their customers to grow your business.
4. Access to talented staffing candidates
If you want your operation to run smoothly, you’ll want to make sure you’re in an area where you can find excellent employees and that they can easily make the commute to work.
High crime rates in an area may not only deter customers from feeling safe enough to visit your business, but may also discourage qualified employees from applying or sticking around.
6. Building amenities
If you want to have access to your work 24/7, make sure the building allows for weekend work and provides heating and cooling outside of “normal” business hours. If your business requires advanced technology, make sure the infrastructure can support it. Even small accommodations like being able to bring your dog to work or parking in a covered garage should be considered.
7. Zoning and regulations
Certain areas of a city or county may not allow for your type of business to open there, which is why you should get in touch with your local small business development center or chamber of commerce branch to get zoning information. This could differ from block to block.
Though it may be appealing to keep your small business operating out of your home, in many residential areas this is illegal, at least without proper permits. Be sure your location is zoned properly for your business and that you have all the necessary permissions to operate.
Starting a business in government-designated areas such as Historically Underutilised Business Zones, Enterprise Zones or Empowerment Communities may mean you are eligible for tax credits and business deductions.
8. History of the building
If a business similar to yours has repeatedly failed in a location, that may be a negative sign for your business. Know who has occupied the space before. Why did they fail or move? Possibilities could include lack of foot traffic, no street visibility, the fact that it’s hard to find parking around the vicinity or the safety of the area. Of course, a move could also mean they grew too large for the space, a good sign for your business.
While it is best to start lean with commercial or office space so that you don’t overspend, it is also wise to think about future growth. Investigate the possibilities of the space. Could you easily expand the office or take over the office next door?
Negotiate the Lease
An experienced attorney can help you negotiate a lease that works for you. They’ll be sure you’re paying a fair price for the term you want, and can help you tailor your build-out policy, just in case you need it as your business grows.
Before committing to a lease, get to know the landlord. The connection you make with those who own or manage the building is valuable in the long term. Ask about how renovations, repairs and maintenance will be handled.
A typical commercial lease agreement will include:
- Term of tenancy and whether it is fixed or renewable
- Rent amount and due dates
- Damage deposit
- Lease renewal stipulations
- Guidelines on how the tenant can use the property
Put up the Open Sign
Once you sign a lease and are ready to open your doors to the public, here are a few things you can do:
- Partner with other businesses in the area to offer deals from your business to their customers
- Use signage or advertising that directs foot traffic to your business, such as street placards or fliers throughout the area
- Create a welcoming atmosphere and exemplary customer service inside your store
- Offer referral incentives and loyalty rewards to attract new customers and keep existing ones coming back
Start small and expand. It’s much easier to scale up than to scale back. Being locked in the wrong location can be bad for morale, inconvenient for foot traffic and ultimately wreak havoc on your bottom line. Preparation through budgeting and location research, and working with professionals like tax advisors who can help you find the right location so you can focus on your business.