2015-01-29 00:00:00Customer ServiceEnglishhttps://quickbooks.intuit.com/in/resources/in_qrc/uploads/2017/05/mouse-586244_640.jpghttps://quickbooks.intuit.com/in/resources/customer-service/strategies-to-handle-a-technology-failure/Strategies to Handle a Technology Failure

Strategies to Handle a Technology Failure

2 min read

For a small business, investing in new and innovative technology might seem like the right thing to do. However, if you are not tech-savvy then choosing the right technology and managing it might seem like an overwhelming task. Using technology can improve business and enhance the customer experience, but technological failure can hamper it just as much. For a small business owner, it is pivotal to keep a backup plan in place in case there are technical difficulties or failures. Here are some ways to handle a technological failure in your business: 1. Various Contact Points: Whether you are a small startup or a big corporate, keeping your customers happy makes good business sense. In order to make this happen, you have to be available at all times, to answer their queries and solve their problems. It’s always wise to use different contact points like email, telephone, voice mail and your website contact form, this way if one fails there is always another way for your customer to reach you. 2. Antivirus: Internet security is a must. All of us use the internet on a daily basis and some sites on the web can harm the computer and corrupt important files. Hence, it is very important to protect your systems from virus and malware by installing good antivirus software. This will ensure that your customer data is kept secure at all times. 3. Invest in a server: Always take a back up of all the important files from your system. Investing in a server is expensive, especially for a small or a startup company. However, if your business involves working on multiple computers, you might want to save all the data in a safe place. You could also take a backup of all your customer information on the cloud, this way you can protect and access the data from anywhere. 4. Power backup: Always be prepared for the power to go off! Most small businesses are ill equipped to handle power cuts, and often they are ignorant of the exuberant costs and the impact that it can have on their systems. Invest in a good power backup to avoid delays in deliveries and improve customer support. 5. Internet connectivity: Most businesses today rely heavy on the internet for customer support. Hence, it is very important to have a steady connection with good speed and bandwidth. Apart from this, it is also important to have back up connections of other internet companies, so that in case there is a problem with your main connection, you can always switch to the backup connection. 6. Technical person: Employing a technical person in your company will help in solving technological failures in the business. If you are relying on new and latest technology in your company, you might face a lot of difficulties dealing with technical problems yourself. Therefore, it is best to hire a full time professional who can fix the problem without any delay. Most often, in times of technological failures what comes to rescue is technology itself. So, invest in the right technology that will improve business and keep your customers happy.

Information may be abridged and therefore incomplete. This document/information does not constitute, and should not be considered a substitute for, legal or financial advice. Each financial situation is different, the advice provided is intended to be general. Please contact your financial or legal advisors for information specific to your situation.

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