The Government of India has made Aadhaar Card a mandatory document for Indian citizens to avail various government and non-government services. Pensions, subsidy benefits, banking services, taxation services, education, healthcare, employment, etc. demand the Aadhaar Card of an individual in order to make such individuals take benefit of all these services.
Thus, it is important for an individual to ensure that the details on the Aadhaar Card that get stored in the Centralized Database is accurate and up to date.
There may be a variety of reasons due to which a person might have to update his Aadhaar Card details. And when an individual updates his Aadhaar details online, he receives a unique URN Number. This article talks about what is URN Status, how to check that Status, what Aadhaar Details can an individual update and how can he update such details.
What is URN Number?
The term URN stands for Update Request Number. This is a 14 digit number that gets generated once a user successfully completes the process of updating his Demographic or Biometric data on the Aadhaar Card.
Now, a resident can generate URN either online or via offline mode. Furthermore, this URN is also sent via SMS to the mobile number of the user updating the details on the Aadhaar Card.
Thus, the user can use this URN and Aadhaar Number to track the status of his Demographic or Biometric update request at: ssup.uidai.gov.in.
How To Check URN Status?
There are two ways through which a resident can check URN Status. The first mode is via online at Self Service Update Portal (SSUP) and the second mode is through the Aadhaar Enrolment Centre.
1. SSUP Portal
The resident needs to follow the steps mentioned below to check the URN status online at SSUP.
- Visit the SSUP at ssup.uidai.gov.in.
- Fill your Aadhaar Number in the “Aadhaar Number” field.
- Then enter URN in the “Update Request Number” field. You will have to generate the URN Number online in case you wish to update the Address on the Aadhaar. This number is then used to track the status of the Address Update request that you made. For updating other Demographic and Biometric details, you need to visit the Aadhaar Enrolment Centre and get the URN generated physically.
- If you do not have a valid Address Proof and opt to update the Address on Aadhaar via an Address Validation Letter, you need to get a Service Request Number (SRN) generated in order to check the status of your Address update request.
- Ensure that you enter the correct URN or SRN. Otherwise, you would not be able to check the Aadhaar URN Status.
- Then, enter the CAPTCHA text in the “Captcha Verification” field and then click “Check Status” button.
- On clicking the ‘Check Status’ button, you will be able to see your URN Status Online.
2. Enrolment Centre
In case, a resident does not have access to the internet, he can check his URN Status by visiting an Aadhaar Enrolment Centre.
Now, the URN Status can be any of the following:
This means that the request initiated by the resident for Aadhaar Update has been accepted and that the changes requested by the resident have been successfully made on the Aadhaar Card.
Thus, the copy of the updated Aadhaar would be sent to the resident by post. Further, the resident can also download the Updated Aadhaar online at the portal.
The status ‘Under Process’ means that the changes that the resident had demanded still need to be approved. In such cases, it is advisable that the resident should check the status again after a few days.
The status ‘ Rejected’ means that the changes that the resident had demanded have been rejected. Hence, the resident is required to make another request in case he wants to update any details on his Aadhaar Card.
Reasons For URN Rejection
A resident’s URN may get rejected on the following grounds:
- Incorrect Proof of Address (PoA) or Proof of Identity (PoI) updated by the resident. A resident needs to check the list of documents updated by UIDAI on the portal and then upload the documents.
- Resident provides incorrect details.
- Documents provided by the resident are not self attested.
- The resident commits typographical errors while filling the application form for updating Aadhaar details.
- The documents provided by the resident are not sufficient.
Sometimes, even the UIDAI may reject the URN for reasons it deems fit for such a rejection. You can always apply again in case your URN gets rejected.
Update Aadhaar Details For URN
An individual can update two types of data on his or her Aadhaar Card and hence generate URN. These include: (i) Demographic Data and (ii) Biometric Data.
(i) Demographic Data
The Demographic Details of an individual include his personal details like:
- Date of Birth
- Email Address
- Mobile Number
- Relationship Status
- Information Sharing Content
Now, there may be a host of reasons why an individual wants to update his demographic data. Marriage may lead residents to change their name and address. Also, migration to new places may require an individual to change his Address and mobile number.
In addition to this, errors must have been made while entering the demographic data of an individual during the enrolment process.
Besides this, even UIDAI may demand a resident to update his demographic information given the poor quality of Proof Of Identity (POI) as well as Proof of Address (POA) documents presented by the individual during the enrolment process.
(ii) Biometric Data
There are cases where an individual is required to update his Biometric Data. Biometric Data includes an individuals’: (i) Fingerprints, (ii) Iris Pattern of the Eye and (iii) Facial Photograph.
Following are the scenarios when an individual is required to update his biometric data:
- If a child is less than 5 years of age during enrolment, such a child is required to get re-enrolled once he attains the age of 5 Years. In this case, the entire biometric data would change but the Aadhaar number would remain the same.
- In case an individual is between the age of 5 to 15 years during the time of enrollment under Aadhaar, such an individual needs to update his biometric data once he attains the age of 15 Years.
- However, if an individual was more than 15 years of age during enrollment under Aadhaar, such a resident needs to get his biometric data after every 10 Years.
- In case of events like accident or disease that may alter the biometric data of an individual, such an individual is required to get his biometric data updated.
- Lastly, sometimes UIDAI may demand certain residents to get their biometric data updated given the poor quality of the biometric data of such residents captured during the enrolment process.
How To Generate URN Number?
There are two ways through which a resident can update his Aadhaar Details and hence generate his URN Number: (i) Via Online and (ii) By Visiting Permanent Enrolment Centre.
1. Via Online
A resident can use the online Self-Service Update Portal (SSUP) only to update the Address on his Aadhaar Card and hence generate URN. In case, he wants to update other demographic details like Name, DOB, Mobile Number etc and biometric details like Fingerprints, Iris & Photograph, he needs to visit the Permanent Enrolment Centre.
How To Update Address in Aadhaar Card and Generate URN?
To update the Address on the Aadhaar Card online and generate URN vuia this mode, a resident needs to follow the steps mentioned below:
1. Access the Portal
Visit the SSUP portal at ssup.uidai.gov.in.
2. Login to the Portal
Login to the portal using your Aadhaar Number and the mobile number registered during enrolment process. You can even use Virtual ID (VID) to login to the portal.
VID is a temporary, revocable 16-digit random number mapped with the Aadhaar number. VID can be used in place of Aadhaar number whenever authentication or e-KYC services are performed.
Authentication may be performed using VID in a manner similar to using Aadhaar number.
3. Press ‘Send OTP’ Button
Enter the Captcha Text and press the ‘Send OTP’ Button.
4. Enter OTP
An OTP is sent on your registered mobile number. Enter the OTP in the ‘Enter OTP/TOTP’ field. Once you enter the OTP, click ‘Login’. On clicking the ‘Login’ button, the ‘Update Address Online’ page gets displayed.
5. Click ‘Address Update’ Checkbox
Then, select the ‘Address Update’ checkbox.
6. Start Filling the Details
Fill the requisite fields with the details to be updated both in English as well as in Local Language.While updating the Address, make sure that you fill in the complete address. This is because the Aadhaar letter with the updated address will be delivered at the given address only.
- There might be a possibility that you face issues with the Pin Code and related data (State/District/Village/Town/City/Post office). In such a case, contact UIDAI contact centre at firstname.lastname@example.org.
- Select the Address correction option to include Guardian or Parent or Spouse Name as part of the address. Then select the appropriate box in C/o details and enter the name of the person in the subsequent field. C/o details can be updated as a part of Address update. It is not mandatory to provide C/O details while correcting your address in Aadhaar.
- You are required to fill the complete address and upload supporting PoA even if you want to update/correct only C/o details. It is ok if C/o details are not mentioned in your PoA document.
7. Upload Copies of PoA Documents
You need to upload the colored scanned copy of the original PoA document. The PoA document to be uploaded must be as per the Valid Documents List. Refer Link for valid documents.
8. Review the Updated Data
Once you update all the relevant details, review the data entered for correctness and completeness in English as well as in the local language. Remember, UIDAI will not make any corrections to the information in your request.
9. Submit the Request
Once you review the updated details, submit the request. The moment you submit your request, Update Request Number (URN) would get generated. Note down this number for future reference and for update status tracking. You can also download /Print your Acknowledgement copy.
The above process is possible only if the resident has a valid Address Proof. In case, the resident does not have a valid Address Proof, he can still update the Address on the Aadhaar Card and generate a URN. And he can do so by requesting the Address Validation Letter with the help of an Address Verifier.
What is an Address Validation Letter?
Address Validation Letter is a letter sent to an Address Verifier for giving his consent to the requesting resident for using the Address Verifier’s Address. Such a letter contains a secret code that is sent for validation after the Address Verifier gives his consent to the requesting resident.
So once the request is submitted successfully, the resident will get the Aadhaar Validation Letter within 30 days from the date of raising the request.
Who is an Address Verifier?
An Address Verifier can be a family member, relative, friend or a landlord who is willing to let you use his address as proof.
How To Get URN By Raising a Request For Generating ‘Aadhaar Validation Letter’?
- You need to visit uidai.gov.in or resident.uidai.gov.in in order to send a request for an Aadhaar Validation Letter.
- Then, you need to select the ‘Request Aadhaar Validation Letter’ option under Aadhaar Update section.
- This will take you to ‘Self Service Update Portal (SSUP). On this portal, you need to follow the steps mentioned below:
(i) Resident Requests For Aadhaar Validation
- Login with Aadhaar
- Enter Verifier’s Aadhaar
(ii) Address Verifier Gives Consent
- The Address Verifier receives SMS with a link to give consent for the update.
- Address Verifier clicks on the link and receives a second SMS with OTP for verification.
- He enters this OTP, captcha text and verifies.
- The Resident gets SRN via SMS.
(iii) Resident Receives Confirmation From the Address Verifier
- The Resident uses SRN to login SSUP.
- Then, the Resident Previews the Address.
- Subsequent to this, he edits the local language (if required).
- Finally, he clicks ‘Submit’.
(iv) Resident Receives the Address Validation Letter
- The Resident receives the Address Validation Letter with Secret Code at the verifier’s address via Post.
- Resident accesses the SSUP and clicks on the ‘Proceed to Update Address’ link.
- He logs in the portal using Aadhaar.
- Then, he selects the option ‘Update Address via Secret Code’.
- Next, he enters the Secret Code.
- Then, he reviews the new address and clicks ‘Submit’.
- Finally he notes the Update Request Number (URN) shown on screen.
What is SRN?
SRN stands for Service Request Number. This number is generated when a resident requests for an Aadhaar Address update via an Address Validation Letter. Thus, the resident making such a request can track the status of his request using this SRN and Aadhaar number from: ssup.uidai.gov.in.
2. By Visiting Permanent Enrolment Centre
In case you want to update your demographic details other than Address and Biometric data on your Aadhaar Card and hence generate URN, you need to get in touch with an operator at an Permanent Enrolment Centre.
Further, you need to make the request for updating the relevant Demographic or Biometric Data to such an operator. The Operator in turn collects all the documentary evidence and sends the same to the Verifier for verifying all such documents.
Therefore, to help a resident get the requisite details updated at an Enrolment Centre, UIDAI has currently contemplated three modes. These include: (i) Update Client Standard, (ii) Update Client Lite (UCL) and (iii) Update Through AUA Point of Presence.
1. Update Client Standard
Through this mode, a resident can get all biometric and demographic fields as well as local language updated.
Following steps are followed to update the relevant details:
- The Resident fills out an application form with the help of the Operator.
- Verifier undertakes manual verification of the documentary evidence. Such a verifier is appointed by UIDAI/Registrars present at Enrolment / Update Centre. Furthermore, the Verification Procedure followed is as per the recommendations given by DDSVP Committee during the enrolment process.
- The operator checks for any spelling errors, language issues, transliteration, etc. while the resident fills out the application form. Also, the Operator provides biometric sign off against every update request.
- Updated data is entered into the Client Software by the Operator.
- The resident authenticates the updated data with Biometric data undertaken by the Operator.
- Finally, when the Operator is satisfied, he gives an acknowledgement receipt along with the URN to the resident.
2. Update Client Lite (UCL)
Through this mode, a resident can get all demographic fields and his photo as well as local language updated. Further, the process to update this information is the same as followed in the ‘Update Client Standard’ mode.
3. Update Through AUA Point of Presence
AUA stands for Authentication User Agency. It is an entity engaged in providing Aadhaar Enabled Services to the holder of an Aadhaar number. Such an entity uses the authentication as facilitated by the Authentication Service Agency (ASA).
Thus, an AUA can be a government or public or private legal agency that is registered in India. Such an entity makes use of the Aadhaar authentication services of UIDAI and sends the authentication requests to enable its services or business functions.
Now, only few registrars who also turn out to be AUA’s can update the details on the Aadhaar Card of the residents as per the requests made by them. UIDAI provides application or API’s to such AUA’s for the Update.
Therefore, the Registrars selected by UIDAI to make such an Update would collect, generate, possess and manage the particular demographic field. This means that such a Registrar is a custodian of such data.
Remember, through this mode, a resident can get only the Demographic Fields updated on his Aadhaar Card. Also, the AUA device is used to authenticate the Biometric Data of the resident. Such a device would implement the Authentication standards as adopted by UIDAI.
Also, UIDAI may also decide to use additional authentication factors like Mobile OTP to take update requests via this mode.
Now, the procedure to update the data on Aadhaar is similar to the one mentioned under ‘Update Client Standard’ point.
However, following are the points of difference:
- UIDAI accepts the update based on the Registrar’s verification process and Resident Authentication.
- Scanned document copies are collected online. Such documents are collected with each resident request. Further, these documents are made available by the Registrar in batches against the Update Request Numbers, Date and time.
- Form filling and acknowledgement is undertaken by the Registrar’s Operator on Device with Biometric Authentication Feature.
- The Resident gets an acknowledgement receipt with Update Request Number (URN) which can be tracked. The acknowledgement may be print receipt and/or on SMS/email based on type of request.
FAQ’s On URN Status
1. How To Generate URN?
You can generate URN by making a request for :
- An Address Update Online at SSUP Portal ssup.uidai.gov.in.
- Updating demographic details other than Address as well as Biometric details at a Permanent Enrolment Centre.
- An Address Validation Letter from an Address Verifier to update the Address on Aadhaar in case you do not have a valid Address Proof.
2. How To Track URN?
You can track the URN Status of your Aadhaar Update at ssup.uidai.gov.in.
3. What is SRN?
SRN stands for Service Request Number. It is generated when a resident initiates an Aadhaar Address update request via an Address Validation Letter. You can track the status of your request using this SRN and your Aadhaar number from: ssup.uidai.gov.in.
4. Is there any fee involved for updating details in Aadhaar and generating URN?
Yes, for updating details in Aadhaar, either Demographic or Biometric, and generating URN, you have to pay Rs. 50/- (including taxes) to the service provider each time you get your details updated and generate URN. You can also click on “Charges for Various UIDAI Services at Aadhaar Kendra (PEC)” on uidai.gov.in for UIDAI approved Fee Structure.