The birth of Pitstop happened with one terrible experience, when founder Mihir Mohan had to service his car. With co-founder, Nirant Ramakuru, Pitstop resolved to reinvent the car service industry and offer quality assurances when it came to genuineness of parts. Together they created a convenient, transparent, cost effective ecosystem for any car owner. We chat with Mihir about the venture.
An excerpt from the interview:
- What made you start your venture?
Our story started when I had a horrible car service experience. After doing a ton of research and in a quest to build an equally passionate team of likeminded individuals, I met Nirant, a fellow serial entrepreneur. Like me, he was obsessed with breaking down complex problems, and together we vowed that no one should ever have that bad experience again.
- What has been the key to your business’s success?
The key to our success has been relationships. Relationships with our garages, our customers lie in the heart of what we are trying to do at Pitstop every day. We want to empower and train as many local garages as possible while solving every car owner’s needs, to the best of our efforts.
- What are the major challenges in your line of business and how did/do you overcome them?
Authenticity has been the biggest challenge so far. The market is flooded with non—authentic, cheaper spares parts that are short lived and in turn damage a car’s machinery. We are working on creating a transparent supply chain of genuine spare parts at fair prices (both to garages and customers).
- Do you have a mentor who guides/advices you on matters of the business?
Our customers have played the role of mentors. We take feedback extremely seriously. Our customers mentor us right from improving the customer journey to the final delivery of our service.
- Have you benefitted from the use of any specific technology for your regular operations?
All of our internal operations work through an in-house built Garage Management System (GMS) which is used by our partner garages to manage day to day orders/appointments. It is an order management cum billing software designed that smoothens our entire operations cycle. It also aids us in Quality Control as we keep a close eye on every customer’s car service journey through an Admin console.
- What strategy do you follow for Customer Satisfaction & Expansion?
High Quality Service is what Customer Satisfaction means to us. In order to achieve high customer satisfaction, we practice several stringent Quality Control processes.
Expansion has been on our cards and will be seen as soon as the end of this quarter with NCR, Pune, Hyderabad being the first few cities to start with.
- What, according to you, are the top 3 skills needed to be a successful entrepreneur?
The three skills I think are essential are
- Ability to take quick decisions
- Ability to build sales
Visit their website: https://www.getpitstop.com/
Like them on Facebook: https://www.facebook.com/getpitstopapp