Intuit Follow Me Home Follow Me Home is an Intuit practice that was started by founder Scott Cook early in the company’s history. Scott Cook would wait for someone at the local Staples store to buy an Intuit product and then ask to follow the customer home to watch them install and use the product. Over the years, Intuit has extended the tradition of Follow Me Home to all its global locations. Nikhil Arora and the team at Intuit conduct regular Follow Me Home sessions in India, to gain a better insight into the small business ecosystem and to find out how QuickBooks Online can help in the growth of small businesses. This section will profile a different small business, talk about their growth and challenges and also where QuickBooks Online fits in the bigger picture. Creative R Solutions Bangalore based Creative R Solutions, is the place for your complete landscape design needs, under one roof. Set up in 2008, today Creative R Solutions has a team of young talent that is enthusiastic, dynamic and made up of people who love pushing the boundaries of landscape design. The firm has recently implemented an innovative eco-friendly concept called Green Wall, for an urban lifestyle. A garden is designed on a vertical surface, rather than a horizontal one. So far, the firm has designed around 15 – 20 green walls in the country and specifically in Bangalore. What made you start your venture? The firm was set up by Suraj Nayak and his partner in 2008. He and his partner were keen on the interest around the world when it came to the “green aspects,” of landscaping and thought that India had huge potential in this space. What has been the key to your business’s success? The key to Creative R Solutions’ business success is quite simple – the team never loses hope or never gives up! “We face challenges with enthusiasm and don’t let them bog us down. But that said, I think we still have a long way to go.” What strategy do you follow for customer satisfaction? “Though it is hard to match customer expectations all the time, we do our utmost when it comes to satisfying our customers.” Suraj Nayak makes sure that he and his team are extremely prompt when it comes to addressing customer queries or issues. As a small business owner, what do you look for when you hire employees? Being in the creative field, the kind of people Creative R Solutions hires is crucial for its growth. “We are particular about hiring people who are open to learning new things on the job, rather than coming equipped with just theoretical background. The ideal candidate would have zeal and fresh ideas.” What are the major challenges in your line of business and how did/do you overcome them? Suraj Nayak feels that, “in the creative field, it is very hard to please clients, hence we need to be dedicated to giving them the best we can to meet and exceed expectations.” Apart from the core client relations, other challenges faced by the firm were to track delayed payments or collect pending payments and following up with vendors on supplies. Creative R Solutions, desperately needed an easier way to keep track on the flow money, into and out of the business. The firm also could not afford an auditor during the initial stages. How QuickBooks Online has helped… “My firm has been using QuickBooks Online for a year and a half now. For me investing in this software was a must! I like the feature that shows me a consolidated graphs/ pie charts of my business’ financial information. This helps me plan my expenses and budget very easily. With QuickBooks Online, we finally have a convenient way to keep track of outstanding payments that we need to collect. This software has helped make our business more streamlined, systematic and organized – any business needs this to grow further.”
Today Suraj Nayak uses QuickBooks Online India for both professional and personal financial management, to make informed decisions and effectively manage time. The product helped the team focus their efforts on their core business functions, rather than spread their efforts across administrative and management tasks.