Arun’s team are ardent believers of the free world concept made popular by the internet and endeavors to take translate this belief in their service offerings too. Their bouquet of services includes: • Custom Web & Mobile Application Development • Ecommerce Solutions • CMS (Content Management System) • Open Source: Magento, OS Commerce, WordPress & Joomla • Bulk SMS & Mobile VAS We caught up with Arun to probe him more on his beliefs and business:
What has been the key to your business’s success?
Quality customer service that invariably leads to retention!! Customer retention being the hallmark of a healthy business, customer service and satisfaction is and has been a key ingredient of our business operations just as are advertising, marketing, sales, and production.
What have been your major challenges?
Winning over clients There is a wide variation in the quality of the services provided by various competitors. Perhaps the competitors are charging less because they are selling lower quality product, and lower prices may actually be perceived as low quality to the end customer. Our company has been promoted by highly experienced Professionals with competent knowledge in their Domain and dedicated to provide complete IT solutions under one roof. Our USP lies in unmatched customer service and quality workmanship at affordable prices.
What has been your strategy for Customer Satisfaction? And to increase customer base.
The art of delighting customers can be profitable, but it takes a whole lot of dedicated effort. In order to succeed, you need to be genuinely committed to customer care without focusing on pay-offs (which will follow in any case) before anything else. And it should be made loud and clear that you care for them. Of course being humans, customers may not be right all the times and it is okay for them to be unreasonable once in a while!!! Treat everyone with respect, care and sensitivity.
This is simply because, our business is more about the people who buy and hire our products and services than anything else. Following is the mantra we follow at NagpurTrade.com for customer satisfaction and to increase the customer base:
• Understand them better • Design a customer action plan • Keep your word • Always over deliver • Help them do business with you • Provide Feedback • And last but not the least make sure it happens
What are the top 3 skills needed to be a successful entrepreneur?
Vision: If you can’t see what you’re building you will change direction with every minor wind that blows in your sails, and end up with of something that will be fragile, fulfill few needs, and turn into a maintenance nightmare.
• Perseverance: If you cannot push through every obstacle, including your own emotional downturns, outside pressure, financial difficulties, etc, then you will not succeed.
• Belief: Believing in yourself is essential, even when no one else believes in you, and you’ve failed a few times. That belief that you can do it, that it will work out, and that you are on the right path is critical to your success.
Arun wraps up the conversation with a deep insight. He says, “If you are starting a business or are already in a business venture, invest your complete potential, keep that passion burning with a BIG vision in mind, and never ever stop believing in yourself.” “We Agree”, we say.