Increasingly as our businesses move online more and more, the safety concern surrounding our businesses shift focus to the cyber world as well. While the security of our brick and mortar locations remain important, an entrepreneur cannot afford to ignore the threats posed in the online world. You need to take the right precautions to protect your data and properties online. But sometimes no matter how many precautions we may undertake, we could end up with our server hacked and as a victim of cybercrime. In these cases it is important that we don’t get anxious and overwhelmed but rather focus on getting our business back on its feet. In this post, we will explore the five most important steps to undertake in case your server is hacked.
- Keep Calm: While this might seem like a step that is so obvious that you can skip it, it is important that you make a proper effort to stay calm. A hack can be a trying circumstance and it can be anxiety inducing if your data or business has been compromised. Staying calm is the first step towards making the right decisions to mitigate the damage and ensure that the situation doesn’t worsen.
- Call for Back Up: When running a business it is important that you understand and utilise the skills of others to the best extent. In case part of the server hack is beyond your understanding or your in-house tech team are having difficulty solving it, do not be afraid to reach out for help from someone with the right expertise. Use your network of contacts to find the best person for the job.
- Take your server offline: This might seem easier to say than do. It is important that you stop the damage the hack may have caused by taking your server offline. This will allow your tech team to properly diagnose the issue as well as assess the damage. If possible, also change any passwords related to the server and restrict access until the hack can be found and dealt with.
- Check Your Systems for Malware: Generally hacks occur through systems connected to servers. Therefor it is important that every device in your office that has access to the network is checked for malware. Don’t forget to include personal devices such as cellphones, tablets, laptops, other than the fixed systems in your office. Finding the malware that has been used can get your business a step closer to solving the issue.
- Assess the damage: A cyber-attack can be a worrying event. Before you figure out steps on how to boost your security, it is important that you check what data has been compromised or lost. If you perform a regular server update, you will be able to see what data has been lost and this will allow you to assess the damage, on the surface at least. Once you know what data has been compromised, you can take the next steps to rectify the loss. Remember if the data of your customers has been compromised, it is important to reach each of them personally to inform them as well as release a public statement on the hack.
Remember these five steps and then in the unfortunate event of a hack, follow them immediately. In the aftermath of a hack it is essential that you also evaluate the security of all your systems and take preventive steps to ensure an event like this doesn’t occur again.