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Fixing Common Error Messages: Payroll

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As tax season approaches, no one wants to get a surprise error message when it comes to payroll. That’s why I want to go over some ways you can troubleshoot some common error messages so you can get back to running your business and paying your employees on time. Let’s go through these!  
 

Troubleshoot Payroll Service Server Error or Payroll Connection Error

When it comes to QuickBooks Desktop Payroll, there are a few errors you may receive when trying to send payroll data or direct deposit paychecks. Let’s take a look:
  • Payroll Service Server Error. Please try again later. If this problem persists, please contact Intuit Technical Support.
  • Payroll Connection Error.
 
These errors can be caused by one of the following:
  • Invalid security certificate.
  • Sending payroll data in multi-user mode.
  • A network time out prevents QuickBooks Desktop from accessing the server.
  • General internet connection issues.
  • Internet security and personal firewall software settings.
  • Incorrect system date and time properties.
 
There are a few different solutions you can try when receiving any of these error messages. You will want to make sure that you send your payroll after you try each solution and see if it works and make sure you are in single-user mode anytime you send payroll data. Let’s go over what these solutions are.

 

Error 15276 while trying to update payroll

If you’ve been getting error 15276 within your QuickBooks Desktop account, this usually appears when one of the files to be updated is in use and cannot be replaced.
 
To resolve this issue, you’ll want to run the Quick Fix my Program from the QuickBooks Tools Hub. This will help fix common errors right away. Here's how:
  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
 
Once this is completed, run the Quick Fix my Program. You can do this by following these steps:
  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Click Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.
  4. Download the latest tax table.
 
If the above steps don't work, go ahead and perform a clean install of QuickBooks in Selective Startup.

 

Error code 2170 when trying to send a payment

Error code 2107 is a payroll error that occurs within QuickBooks Desktop that usually arises when a payment fails to transfer using direct deposit (DD). Other causes are the following:
  • Some QuickBooks records may have been erased.
  • Corrupted operating system (Windows).
  • Outdated QuickBooks Desktop.

To resolve the issue, you want to start by rebooting your computer, checking your system time and date settings, and making sure your payroll is updated to the latest release.
 
To update your payroll to the latest release:
  1. Click on Employees, then select Get Payroll Updates.
  2. Select the Download Entire Update checkbox.
  3. Tap on Download Latest Update. An informational window appears when the download is complete.

q224.PNG
 
 
If you’re still having issues after the update, you can also delete and recreate the paycheck and then send it. If the same thing happens, you can repair your QuickBooks, then resend your payroll. Please back up your company files before repairing QuickBooks.
 

General troubleshooting steps to take for any QuickBooks Online product

As for QuickBooks Online, you may come across glitches, latency, or error messages that can mostly be resolved quickly by following a few troubleshooting steps. If you have these steps in your back pocket (especially as tax season approaches), you will save time in trying to figure out what’s wrong and you’ll be able to rule out any other product related  issues pretty quickly.  
 
First thing you’ll want to do is try logging out and back into your QuickBooks Online account to simply do a refresh. If this doesn’t make any difference in what you’re experiencing, you’ll want to try accessing your account in an incognito window. If the issue you were experiencing is no longer present, then you’ll know that this is caused by the browser’s cache.
 
Cache and cookies are used to help load web pages faster the next time you visit a site. However, too much of this can also affect your browser and QuickBooks performance. Using a private window helps us verify the issue as this doesn't save any cache files.
 
To open a private window, you can refer to these keyboard shortcuts keys:
  • Ctrl + Shift + N (Google Chrome browser)
  • Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Command + Shift + N (Safari browser)
 
If you're able to view your employees' details and reports, I propose clearing your regular browser's cache to refresh it. If this is not the case, I recommend using other supported browsers to check and see if this is a browser-integrated issue.
 
That’s all for today! I hope this guide comes in handy for you as we approach a busy season and as always, please feel free to reach out in the Community for any questions or concerns!

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