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Level 6

Welcome! Check Out Our Community Guidelines and Meet the Team!

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We know it takes more than just useful posts and helpful hosts to create an online community you value, feel safe in and want to visit every day. Building a vibrant, welcoming community that truly helps you start, build and grow your business requires a thoughtful exchange of ideas, information and inspiration between all of our valued participants.

Since everyone here contributes to and helps shape the culture of our QuickBooks Community, we’ve put together some important guidelines about the behavior and expectations that make this community special.

As you read the information below, you’ll find we do things a little differently here than in other online communities. We’ve put a lot of thought into creating guidelines that reflect our goals and priorities, and we hope they reflect what you hold dear, too. We appreciate you taking a few minutes to find out more.

We encourage networking and collaboration

We love honest, helpful and respectful conversations about all things business and QuickBooks, so feel free to share about the frustrating, the confusing, the surprising and the awesome (especially the awesome!). No business or product challenge is too big (or too small) for us to consider and weigh-in on in QB Community. In fact, the more we post our questions and concerns, the more we all learn and grow in business. We’re here to get QuickBooks questions answered and to share every aspect of the entrepreneurial experience. This is the place to learn together.

We are respectful to others

We all come from different places and experiences, so, naturally, we’re going to encounter different opinions and perspectives along the way. In QB Community, we’re committed to maintaining a positive, respectful environment when we agree and when we disagree.

All posts and comments need to be written in the spirit of creating a safe, supportive, welcoming community. Our site strictly prohibits participants from being threatening or abusive or using any kind of insulting or demeaning language. When you’re interacting with someone else on the site, please note we enforce a zero-tolerance policy regarding communication that is in any way disruptive, intimidating, demeaning or, frankly, not very nice.

Bottom line? It takes real effort to be a jerk. Instead, put your energy and expertise into making positive, productive contributions that help everyone in our QB Community thrive.  

We want you to share what you know, not what you sell

People join this community to develop ideas, set and reach business goals, get answers to questions about QuickBooks products, be inspired by other entrepreneurs and learn something new everyday. You know what gets in the way of all that goodness? Sales pitches, marketing plugs and shameless self-promotion. No matter how innovative or amazing your products or services are, we enforce a zero-tolerance policy when it comes using a public post to pitch or promote in any way what you sell.

Here’s the official word on our position: Please do not promote, link to or encourage others to join or participate in competing sites with the intent of harming the flow of information and/or participation and/or of a self-promotional nature on the site.

We ask you to limit your links

If you missed the reference to links above, take a moment to go back and read it again. Unlike other communities, we do not allow people to post links to external content of any kind. Why? When a discussion board or feed gets flooded by promotional materials, product pitches, event announcements, embedded videos and more, we believe the experience of quickly and easily finding helpful, meaningful content is diminished. Significantly. Instead of parsing out which types of external links might or might not be acceptable, we take a simple, streamlined approach and just say no (thanks).**

(You’ll find a list of the kinds of external links we don’t allow on QB Community at the bottom of this post.)

The good news is that you absolutely can include a link to your business website and all your social media pages on your profile page (you’ll find the link near the top of your personalized homepage). That’s the go-to place for others to find out about your business, products and expertise. However, your QB Community profile is the only place for you to link out your business, blog, company logo or related sites.

** While these strict guidelines apply to every member of community, the more you participate on the site, the more permissions you’ll earn as a member. As you rank up in QB Community, you’ll get access to more tools and permissions -- including the right to link out to other sites (per our guidelines, of course).

We want to hear about your concerns

We keep a close eye on things to make sure everyone is observing and following the same guidelines. However, if you notice someone on the site is behaving or communicating in a questionable way, please let any one of our friendly QB Community hosts know immediately. Likewise, if a discussion topic, comment or post makes you uncomfortable, please reach out to your QB Community hosts at once. We will take appropriate action right away.

Links and behavior that just won’t cut it

In the spirit of genuinely helping everyone in our community, here’s a list of links and behaviors we won’t allow on the site.

Please do not post links to external:

  • Message boards and forums
  • Chats
  • Videos promoting products
  • Product referrals
  • Product blogs

Please do not post embeds of:

  • Event announcements or meetups
  • Other interactive or live events
  • Live video streams

Please do not participate in:

  • Explicit client acquisition
  • Beta tests without collaboration from QuickBooks/Intuit
  • Kickstarter or other project feedback offsite
  • Work recruitment or hiring
  • Workshops and events
  • The sale of property

More fine print: QB Community’s take on copyright and intellectual property rights

When you participate in the QuickBooks Community, you get access to the expertise, insights and experience of countless entrepreneurs and business leaders. Hurray! As you post, comment or in any way engage with QB Community, please note that you’re giving QB Community full rights (perpetual, worldwide, irrevocable, royalty-free -- you name it) and absolute license to use any/all of your great content (including your username) in our efforts to market, promote or otherwise build awareness of this community. Keep in mind that as members and participants, you do not have the right to copy or redistribute any QB Community content outside our message boards. That way, we keep all the goodness of this awesome community inside the QB Community!

If you violate our QB Community guidelines, you’ll be subject to some corrective action. It might start with a gentle warning. It could end with a permanent ban from the community (repeat offenders will lose their membership). And if a post, comment or response doesn't help move a conversation in a positive direction, it will be removed. You can read a full list of official dos and don’ts in the Terms of Service.  

Level 1

I'm new to QuickBooks and using it for a Non Profit Organization.  I need help in understanding the Detailed Profit and Loss Statement for Last Month, November. The organization does not sell anything, income is from membership dues.  Several transaction in the same deposit are showing up under different Income accounts, they need to be under the same account heading, which is DUES RECEIVED 

How do I make the change or the correction, I would like to close out November. Thank you, Margie Barton

Profit and Loss Detail Report  - November

Date                   Trans Type    Num   Name          Class          Memo             Split                                         Amount 

Ordinary Income/Exp


Dues Received

11/27/2018        Invoice        1023    McCord     M & G         Dues           Account Receivable (A/R)          35.00


11/27/2018        Invoice         2011   Abney        M & G          Dues          Account Receivable (A/R)         40.00


Not applicable

Am changing a very small non-profit from cash basis to accrual and am adding classes.  Am using their 2018 QB Pro.  I have a very different chart of accounts.


I think I want to upload the new chart of accounts as a new company starting Jan 2019. I can put the Yr End balance sheet balances in and add my numbers of liabilities and fixed asset.  


I can't figure out how to enter 12 YTD rev and expense balances from 2018 fiscal year so that they can see comparative financials statements with 2018 recast in the 2019 accrual income statement.  

The other option is to merge and renumber the old chart of accounts and add in the new acct numbers and then change from cash to accrual.  That seems like a very long process and really doesn't address the issue of having to restate some of the acct balances to comply with accrual accounting.


Sorry, I don't see a note on this in the lookups.  Ideas?



Level 1

I just posted a question on the community board and then bizarrely got a call from the "Intuit Remote Support Team" asking to remote onto my computer to help with my settings.  When I said no, that  I would prefer she  just walk me through the settings that I need, she said she would have to direct me to another department. 


Feels like a scam.  Anyone else have this experience?

Level 3

Why can I not start a new topic on the community board? Has this been disabled for everyone?

New Member

I have QB desktop 2017 pre, im having an ERROR# 190 showed in QBwin.log for my my company file data!

can anyone help me to solve this problem ? i have 2 errors with Customer Job was 114 which should be 120 plus vendor list was 246 and it should be 243.

i can't backup my company due to this error 190

New Member

Where can I get a free trial for Desktop Pro 2019 so I can see if it will work for our company? Every link I've clicked on is requiring a serial number!! Or, are there videos somewhere that gives an overview?



Level 2

Hello! Glad to join your community!

Level 1
I'm trying to import a .QBO file into QB Desktop Pro 2017. The dialog box says to choose an existing account, but does not display the bank account I want to import the transactions into. The account is in the Chart of Accounts and I've been able to import transactions into it in the past.
Level 1

Hello! Very nice community! Have a nice day!

Not applicable

Good Morning,

(new to QB) One of our business accounts was compromised. I need to tranfer the money (in QB) to another account.

Do I just complete the transfer or is there more involved steps that I need to take?

Thank you so much for any help you can provide.


BTW  the compromise in my bank account was from a fake Intuit account..

Level 3

Mulchyard1, the first thing to do is change your online banking password. The second thing is to check with your bank about opening a new account, and reporting any fraudulent charges to the bank. There is no "money in QB" so to speak, except for Quickbooks payments pending to your account (money into your account, less the merchant fees QB charges for the service of receiving payments into your account). Be aware that if the online banking password is changed, the bank feed in QB will need to be reconnected on the legitimate QB account for your business to pull in your bank transactions (the bank feed is read only - if the other account only has bank feed access, it cannot make charges against your bank account). Also, you will need to contact QB directly to make sure any pending Quickbooks payments get routed to your new account number, once the bank reopens a new account in place of the compromised account.  

Maria Holtz
Level 2

With Internet Explorer being discontinued by Microsoft, what are plans to continue using QuickBooks Desktop if it requires Internet Explorer?

New Member
I am an MBA student at SNHU and have an assignment based on Target Audience and online communities similar to Avalara. My am getting an MBA with an emphasis in Internet Marketing.
Level 1
After using QBO for one year, I have a few enhancements for the team to consider in the future: 1. Would love to have routines in QBO include basic setups in a time activity entry that do not change unless I choose to change them, such as hourly rate, current date, and service, if a company is doing a limited variety of invoicing and most of the invoice stays the same for all. We invoice once a month and do two types of invoicing: fixed hourly rate billing and cost reimbursements. 2. In a Time Activity Entry, would love to have the ability to choose or to auto-skip to only the fields I always use, and to automatically go to the first field in the next Time Activity window after saving one. Right now, I have to hit enter 5 times after saving a time activity in order to get to the date field for the next time activity entry. 3. Finally, when creating the invoice for each customer, have the option to print all invoices with the current date printing on them, rather than the date the invoice was created in the system. Thanks a ton for allowing users to have a forum to suggest enhancements to QBO's system. CMB
Level 2

How is it I work in IT yet I have been wandering aimlessly on this community site for 20 minutes and I still cannot find a way to POST A NEW TOPIC.  WTH?????????????????

Level 1

We need to stop using inventory - what adjustments do i make to zero out all the inventory?

How do I make sure that my COGS is correct based on what I paid to my vendors?

The office girl entered all the bills incorrectly. She entered the cost for the entire invoice on 1 item the rest of them she put in at a zero cost. 


I just started trying to help the owner out and I am not great at inventory. The owner no longer wants to use inventory. Except to do a count at the end of the year and enter a value for the product still on site at the end of the year for tax purpose.   I think I know how to do that one but not entirely sure. 


I need to zero out all the inventory accounts and adjust the COGS and the Asset accounts. 


After I fix this mess - all AP bills are going to be put in hitting the COGS accounts. Items sold will be set up as a service/sale or Non Inventory Part and hit a income account (That matches the COG account like Item - 125patch will be a Non inventory item and hit a Income Account for Patches and the COGS will be also called Patches.  There will be asset account that matches but the value will be booked at the end of the year adjusting the COGS because those items won't be sold yet.   


I know many will say inventory should be used but the owner is now dead set against it and I need to clean this all up and fast because she needs to present a P&L and Balance sheet to her bank by the end of Oct 2019 and I have to fix this for the past 10 1/2 months . the P&L is so wrong 







New Member



I own a mobile video game trailer and after 4 years decided it was time to get more organized with my books. I am currently using QuickBooks Desktop Pro 2020 trial version to see if I can effectively manage my books on my own before committing. I'm looking forward to being an active member of the community if QB is the right fit for me.



Level 2

I'm new - I don't know if this is the right place to ask this.  I'm trying to ask a question and it keeps telling me something about check the highlighted item.  The only thing that looks highlighted is "Choose File" No file chosen.   What does that mean? What file am I supposed to choose - nothing comes up?  

Level 2

Does anyone review or answer these comments?

Level 1

Glad to join the community


Hello aandrade!


We are happy that you did! If you have any questions or concerns going forward, please know that we are here for you! Take care and be safe. 


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