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Intuit

Connecting your bank account to QuickBooks via Direct feed FAQ

What are Direct feeds?

Direct feeds provides a secure and reliable connection between your bank account and QuickBooks. By establishing a connection directly with the bank, QuickBooks can receive transactions without requiring you to enter your bank sign-in information into QuickBooks.

Direct Feeds vs Standard Feeds: What's the difference?

Standard FeedsDirect Feeds
Connect your bank account by logging in with your Internet Banking username and passwordConnect your bank account by either completing a Client Authority form or enabling the feed from an Internet Banking setting for Westpac and ANZ accounts
Transactions start flowing into QuickBooks immediately after the feed is connected successfullyCan take up to 10 business days to process the Client Authority form with your bank, or up to 3 business days once enabled on Internet Banking for Westpac and ANZ accounts
All bank account types are supported, such as loan and term deposit accountsNot all bank account types are supported (see below for eligible accounts)
QuickBooks logs onto your Internet Banking to screen bank account transactions to bring them into your QuickBooks companyYour bank provides QuickBooks with bank transaction data on a daily basis, and we bring them into your QuickBooks company
Any time you update your bank account credentials, you have to update this in QuickBooks as well to continue receiving transactionsUpdating your bank account credentials will not interrupt transactional data from flowing into your QuickBooks company

What types of accounts are eligible for Direct feeds?

Direct feeds are available for customers who hold

InstitutionAccount types supported
Australia and New Zealand Banking Group (ANZ)Business and Personal accounts

Commercial Platinum Visa Cards

Commonwealth Bank
National Australia Bank (NAB)
Westpac Bank
St. George Bank
Bendigo Bank
Bank SA
Bank of Queensland
Bank of Melbourne
Macquarie Bank
Adelaide Bank
Business and Personal accounts

If you have a bank account from a bank that does not support Direct Feeds or if you have an account with any of the above banks BUT it's not one of the supported account types (e.g. Credit Card or Loan account), you can connect them to QuickBooks via the standard feed.

I already have a Standard feed for these three banks. Can I still sign up for Direct feeds?

Absolutely, once the bank has processed your Client Authority Forms (CAF) or your internet banking authorisation if you have ANZ or Westpac accounts, you will be able to merge your Standard feed together with your new Direct feed, to sync and become one account. Just look out for the Get a better connection message under your bank account tile.

How often do my transactions download?

After a transaction has been processed by the bank, they are sent to QuickBooks the following weeknight. Your transactions are sent nightly, from Monday to Friday.

Transactions taken by the bank on:Transactions available in QuickBooks:
MondayTuesday
TuesdayWednesday
WednesdayThursday
ThursdayFriday
FridayMonday
SaturdayMonday
SundayMonday

Is my information secure?

We use bank-level security to keep your information safe. For more details please visit our Privacy site.

How much do Direct feeds cost?

Direct feeds are free for all QuickBooks Online customers.

What if my bank or account type is not supported?

If your bank or your account type is not eligible, you can try connecting via the Standard feed option or, alternatively, import your bank transactions using a CSV format.

Will I receive historical transactions?

After your bank approves your connection, your bank will begin sending your transactions from the approval date forward. No historical transactions will be sent to QuickBooks. You can upload historical transactions manually.

How do I sign up for a Direct feed?

If you're connecting a Direct Feed from scratch (you haven't connected this bank account to QuickBooks before):

  1. Navigate to the Transactions or Banking tab on the left menu.
  2. Select Link account on the top-right corner of the screen.
  3. Find your bank in the search bar, then select it.
  4. Select the Get direct bank feeds link and follow the instructions to generate a Client Authority Form or in the case of Westpac and ANZ, connect direct feeds in your Internet Banking settings.
  5. Print the Client Authority Form and get all signatories to sign it, then email the form to intuitforms@siss.com.au. Alternatively, you can post the form to:
    Mail: SISS Data Services Pty Ltd
    Locked Bag 3060
    Crows Nest, NSW, 1585
    • Note: This step is not applicable for Westpac and ANZ bank accounts.

See the articles below on connecting Direct Feeds for specific banks:

How long does the setup process take?

Once we receive the Client Authority Form, it will usually takes up to 10 business days to activate. If you emailed the form to intuitforms@siss.com.au, you will receive an email from SISS acknowledging receipt of the form and starting the 10 business days count.

If you connected a Westpac or ANZ Direct Feed, it usually takes up to 2-3 business days to activate.

If your Direct Feed still hasn't connected after the above time frames, contact our team for further assistance.

Who is SISS Data Services?

SISS is an established third party partner of QB in Australia who has been vetted and confirmed to meet our strict security and data protection standards.  SISS provides data processing services to many banks, financial institutions, and companies like Intuit. You won't ever need to contact SISS, any questions about your Direct Feed can be handled by the QuickBooks team.

How do I check the status of my application?

To check the status of your application, click Banking or Transactions from the left menu and select the Direct feed account shown within the Bank and Cards page.

The status of your application such as 'Pending' will be displayed here. Any alternative alerts prompting action, will also be shown here.

Why has my application been declined?

The most common reason for a decline is that the signature on the form does not match with the bank's records. The best way to resolve this is to update your new signature at your bank branch and re-submit your Client Authority Form.

Another common reason is dual signatories. If your account is a joint account, make sure that both you and the joint account holder hand-sign the form before submission.

My application has been declined, how do I fix it?

If your application has been declined, QuickBooks will display the reason for rejection and the steps to fix it.

What happens if I disconnect from Direct Feeds?

If you disconnect a bank account, the bank account will stay active in QuickBooks, however, you will stop QuickBooks from directly downloading and delivering your transactions from your bank.

You can reconnect the same bank account later, however, you will need to re-apply for approval from your bank, by going through the full process of completing a new Client Authority Form and posting this to us again.

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