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david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

I have tried disconnecting the link but when I try to reconnect the connection fails repeatedly (I have tried over a couple of days)
38 Comments
Rasa-LilaM
QuickBooks Team

Any reason why the Macquarie Bank feeds no longer work?

Welcome aboard to the Intuit Community, david51.


Thanks for sharing to me the steps you’ve taken to resolve the issue. Let me guide you in the right direction so you can re-establish the connection.


Ideally, the resolution steps should get the bank feeds working again. Since you’re unable to connect the account, we’ll have to trace where the issue is stemming from.


The process requires gathering of sensitive information. Since the safety of your account is our priority, I suggest you get in touch with our QBO Care Team.


They have tools to access your company in a secure environment. Once they’ve identified the cause, they’ll assist you on the process to reconnect your Macquarie bank.


To contact them:

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the What can we help you with? window, enter contact support in the field box.
  3. Click on the Let’s talk button.
  4. In the Choose a way to connect with us section, select Chat or Call us.  


The information I provided should help you move forward.


If there’s anything else I can help you with, reach out to me directly by mentioning my name. I’ll jump right back in to assist further.  

 

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Thanks I have spent over an hour via the Chat with QBO Customer Support, but we were unable to resolve this issue which impacts all 7 entities I run on QBO using Macquarie Bank accounts. With BAS due this week (Easter break has required the completion to be brought forward) my accountants are not happy at all being faced with the potential of having to do three months of manual reconciliation for seven entities.

JessT
QuickBooks Team

Any reason why the Macquarie Bank feeds no longer work?

Hi david51,

 

Let's make sure to bring your transactions, so you can reconcile reconcile your bank account.

 

You can log in to your bank account outside QuickBooks, and download the transactions within the affected period. Then, you'll want to upload them to the Banking page. You can find the steps in this article: How to upload more than 90 days of bank transactions.

 

On the other hand, please know that you can still reconcile your bank account as long as you enter the transactions in QuickBooks.

 

Did the agent mention about investigating this? If not, please contact the Chat team again. If yes, please wait for the feedback from our Online Banking team.

 

If there's anything that we can help you here, feel free to go back to this thread.

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Looks like it's broken again, I've logged a support request

Kass_B - Product Champion
Content Creator

Any reason why the Macquarie Bank feeds no longer work?

Hi CJ_Aus,

 

I'm sorry to hear your feed isn't working and thank you for bringing this to our attention. There can be a number of different reasons that bank feeds can stop working; as we do have tools that allow us to verify the cause of the issue and guide you to a solution, if you have a support request logged with us our support team will certainly work to diagnose and resolve it with you. The causes can range from changing the internet banking login to security tokens to connection issues from our end; if you see a specific error, you can also refer here for common errors and resolutions (refer to Step 3: Fix specific banking errors) however our support team will be glad to help you make the most of your feeds and get this sorted as soon as possible. 

 

-Kass

svincent007
Level 2

Any reason why the Macquarie Bank feeds no longer work?

Down for me also...

svincent007
Level 2

Any reason why the Macquarie Bank feeds no longer work?

I have also lodged a support case, reference #[removed].

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

I have also logged a QBO Support request (I guess it affects all Macquarie users). I have also raised it with Macquarie (I have an online IT contact)

Charies_M
Moderator

Any reason why the Macquarie Bank feeds no longer work?

Hello there, everyone.

 

First of all, good job for immediately reporting this to us and to the Macuarie Bank. I want to make sure your Macquarie Bank Feeds will be up and running.

 

Common issues with bank feeds not working can be fix by manually updating you bank account. This will help re-establish the connection between QuickBooks and Macquarine.

 

Here's how:

 

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
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If you encountered an error message/code while working with Macquarie Bank Feeds, you might need to check out this article for tips on how to resolve bank errors: What to do if you see a bank error in QuickBooks Online.

 

Since you've already logged a support request to our QuickBooks Care Team, expect a callback/response for the updates. In case you'll want to reach them back, you can follow the steps below:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern. Then, click Let’s talk.
  4. Choose Start messaging.
  5. Fill in the information needed and click Send message.

You can also provide the reference number to help the next representative trace the previous interaction. For more information about our Support hours and types, check out the link.

 

I'll be right here whenever you need help. Wishing you the best of luck!

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

I've logged this with support this morning so hopefully I'll hear back in the next few days, glad it's not just me

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

I spoke to the Online Banking Support at Macquarie Bank today. The short answer is that QBO will need to update their bot that scraps the HTML pages from Macquarie (your accounts).  Macquarie Bank will occasionally make changes and updates pages which breaks the QBO bot. QBO engineers need to analysis the HTML changes and update their bot. Apparently, from 1 July 2021, banks must provide a common/standardisation data format, which will allow Intuit to provide a permanent solution. Until then, we have to put up with the occasion disconnect and wait for QBO to fix it.

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Hi David

 

thanks for that appreciate your efforts

 

Christian

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

FYI mine is working now

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

After 2 months, it looks like the Macquarie Bank feeds are again down for Quickbooks Online. At least the QBO application already acknowledges the issue, let's hope that it is a quicker fix than last time.

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Okay, I have worked out that if you set to the Macquarie Bank Security settings to anything higher than Standard, QBO can't connect (trying to connect a Bank Feed in QBNO will not trigger the Macquarie Bank Authenication app for a new third party app or browser)

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Yeah have done the same earlier today. Mind you this morning it wasn’t working on standard.

david51
Level 3

Any reason why the Macquarie Bank feeds no longer work?

The Macquarie Bank feed is down again

AlcaeusF
Moderator

Any reason why the Macquarie Bank feeds no longer work?

Hello @david51,

 

Thank you for posting here in the Community. I'm here to help you link your Macquarie bank account.

 

You can perform some basic troubleshooting to isolate and fix the issue. Please start by logging in to your bank's website and check for any notification that requires your attention.

 

If there are no unusual behavior, run a manual update in QuickBooks. This way, we can check if there's an error message that will show up.

 

In case you see an error after updating, please visit this article for the detailed instructions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If all else fails, I'd advise you to contact us again to check your account and help you further with the bank problem. If you have a case number, that will help streamline the process.

 

Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

 

Here's how you can reach them:

 

  1. Sign in to your account.
  2. Click the Help option in the upper-right corner.
  3. Choose Contact Us.

 

Additionally, I recommend visiting the following article to import bank data manually into QuickBooks: Manually upload transactions into QuickBooks Online.

 

Let us know if you have any other concerns related to the bank connection. We're here to help.

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Mine is down too

Georgia - Product Expert
QuickBooks Team

Any reason why the Macquarie Bank feeds no longer work?

Hi CJ_Aus,

 

Please could you try and edit your sign in information on your bank feed to see if that fixes the problem? 

 

To do that:

  1. Click Transactions in the left hand menu
  2. Click the Pencil Icon for the bank you need to update
  3. Select Edit sign-in info 
  4. Enter in your new credentials
  5. Click Update

Let me know how you go with that and if that fixes your problem with your bank feed. 

 

Thank you,

Georgia

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Hi Georgia

 

no joy

 

Thanks

 

Christian 

svincent007
Level 2

Any reason why the Macquarie Bank feeds no longer work?

My Macquarie feed is also down, editing sign in credentials again does not solve the issue

Georgia - Product Expert
QuickBooks Team

Any reason why the Macquarie Bank feeds no longer work?

HI everyone, 

 

I'm so sorry to hear that you are having problems with your Macquarie Bank Feeds and that editing the sign in info didn't work. Please could you give us a call so we can check your error codes and so we can help you go through this in more detail? 

 

Thank you,

Georgia

CJ_Aus
Level 3

Any reason why the Macquarie Bank feeds no longer work?

Hi

 

this is the error message i get

 

Looks like the connection to Macquarie Bank isn’t available right now.

Try again in a few hours. (102)

 

Thanks

 

Christian