Anyone else having issues with bank feeds? Mine has not send over my transactions for over a week now. I am commonwealth.

I'll help you with online banking, businessbythebea.

As of the moment, we don't have an open ticket in online banking for the Commonwealth bank. I would suggest doing the steps in this article: What to do if you see a bank error or bank transactions won’t download.

You can also consider uploading the transactions of the affected period.

Let me know if you have more questions with online banking.

Hello :)

I have tried all of those options and it still is not working.  someone is esculating the issue.  Is there anything else I can try my end to fix the issue?

I know the importance of keeping your Commonwealth Bank account updated in QuickBooks Online (QBO), @businessbythebea. That's why I'm here to guide you on the next action you need to take care of the issue.

Since you've already performed all the options provided by my colleague above, I'd recommend contacting our Customer Care team. They can securely pull up your account and look into the cause of the banking issue. They can also initiate a product investigation when this matter affects most of our customers. 

Before doing so, please know that in case you want to talk to one of our representatives, you'll have to request a callback. That specific option is currently available from 8:30 AM to 6:30 PM (AEDT) from Monday to Friday. However, you can contact them anytime through chat. Once ready, here are the steps:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Type in your concern in the What can we help you with? field.
4. Click the Let's talk button.
5. Select either Get a callback or Start a chat in the Choose a way to connect with us section.

Once your bank transactions are downloaded, all you have to do is categorise or match them with the existing entries in QuickBooks. For the step-by-step guide, you can refer to this article: Review bank and credit card transactions. It also contains instructions about excluding personal and duplicate transactions.

Additionally, I'd also recommend reconciling your Commonwealth Bank account every month. This is to effectively monitor your real-life transactions and the growth of your business. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online. It includes information about editing completed reconciliations.

You're always welcome to comment below if you have other concerns or follow-up inquiries about managing your bank transactions in QBO. I'm just around to help. Take care always.

Hello my QBO bank feeds still are not working.  It has now been 11 days.  I have contacted support which said they had to escalate the issue.  I still haven't heard anything.  I need this fixed, as I can't reconcile without it working.  Can someone please direct me on what I try next or who to contact.

Thanks for getting back to us, @businessbythebea.

Since you already contacted our Phone Support team, rest assured that a ticket has been created and forwarded to our Product Engineers for further investigation.

To follow up on the status of your ticket, I suggest contacting them again. They have tools that can pull up your account in a secure environment. 

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Select Contact Us at the bottom to connect with our live support.

For more information about managing bank transactions in QBO, check out this article: Categorise and match online bank transactions.

In case you'll encounter any errors, I recommend visiting this article: What to do if you see a bank error or bank transactions won’t download.

Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

I know this is old but........I had the same problem just recently and it still does not work using Edge. I swapped to Chrome to do the download and it is working there.....Is a browser issue for me....