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brackenridge
Level 1

Anyone else still waiting for the Westpac Bank Personal bank feed to be fixed? This has been down for nearly a month.

 
1 Comment 1
ChristineJoieR
QuickBooks Team

Anyone else still waiting for the Westpac Bank Personal bank feed to be fixed? This has been down for nearly a month.

I appreciate your patience while waiting for a fix for the Westpac bank feeds concerns in QuickBooks Online (QBO), Brackenridge.

 

Please know that Westpac has now been placed on the list of banks that no longer provide access to Standard Feeds. However, eligible accounts will have the option to upgrade to Direct Feeds in QuickBooks Online (QBO).

 

Every affected customer will be notified via email about this recent update. Please ensure to check your email inbox to confirm receipt of the message. If you haven't received an email yet, I suggest contacting our QuickBooks Online phone support for assistance.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help and choose the Search tab.
  3. In the search field, enter the contact support.
  4. Click the Contact Us button.
  5. Choose the Have us call you in the Callback section.
  6. Follow the on-screen steps.

 

For information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.

 

Once you're bank is connected, I'll be sharing this article that will help you out with finding, categorising (viewing, matching), and reconciling your bank in QuickBooks Online (QBO):

 

 

I'll be here if you need further guidance about your bank feed concerns in QuickBooks Online (QBO). Feel free to add your response in the Comment section.