Bank feeds

Hello 54pieman,

Error 103 in the banking feeds usually means the user ID or password is incorrect for the bank account you’re trying to connect. Can you confirm if you can log in successfully to your online banking website? If so, please log in using a new incognito window (private browser) to log in to QuickBooks Online and enter your bank sign-in info in QuickBooks. 

1. Click on Bookkeeping, select Transactions, then select Banking.
2. Select the bank or credit card account you need to update.
3. Click on Edit ✎.
4. Click on Edit sign-in info.
5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
7. Click on Update.

Then, check if the bank feeds have downloaded successfully. If the issue persists, you can manually download the bank transactions using a CSV file upload.

Also, I'd recommend contacting our Customer Care Team. That way they'll be able to escalate the banking connection to our banking team and can ask for your details in a secure form.

You can check this link to learn more about What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to post a comment below if you need more help with QuickBooks Online. I'll be around to assist you.

Tried a different browser, still did not work.

No problem using account number & password on bank's log on page

Hello 54pieman,

For us to better assist you, I'd recommend reaching out to our Customer Care Team. That way they can ask for your QuickBooks Online details and escalate the banking issue to our banking team.

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
 

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime you have the option to Import Bank transactions via CSV [VIDEO].

Post a comment if you need more help.

Hello 54pieman,

For us to better assist you, I'd recommend reaching out to our Customer Care Team. That way they can ask for your QuickBooks Online details and escalate the banking issue to our banking team.

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Live Chat or Call Us.
 

In the meantime, you have the option to Import Bank transactions via CSV [VIDEO].

Post a comment if you need more help.