cancel
Showing results for 
Search instead for 
Did you mean: 
JIM224
Level 1

bank feeds

I recently started having problems with a credit card bank feed.  I have disconnected the credit card bank feed from quick books and the bank and then tried to reestablish the link.  In quick books I now get "

The account number is already enrolled in direct feed."  The account is, however, not shown as a tile for the bank transaction and is not updating.
1 Comment 1
LollyNino_C
QuickBooks Team

bank feeds

I apologize for the inconvenience you're experiencing with the credit card bank feed in the QuickBooks Online (QBO) account, @JIM224. You can trust me to take the necessary steps to resolve your banking issue.

 

There could be cached data or temporary files causing the issue. We can do some troubleshooting steps to get the banks updated. Open your QuickBooks Online account using the incognito or private browser. This mode doesn't store cache. Excessive cache buildup in a browser can cause unexpected behavior with the product. You can clean this up by opening your account in a private window. 

 

Please refer to these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If it resolves the issue, you can return to your regular browser and clear its cache or switch to other supported browsers that are already installed.

 

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions after importing them, and the reconciliation workflow in QBO:

 

 

Let me know if you need more information about bank connection in QuickBooks or anything else. I'm always here to help. Have a great rest of the day!