Banking Add resolving transactions Not Working

Hi there, @GuyT.

I hope you're having a fine day today. Thanks for sharing a video as our reference.

We currently have an investigation about resolving bank transactions. Our engineers will roll out a fix as soon as possible. You can contact us so we can add you to the list of affected users.

To reach us: 

1. Click the Help icon at the top right corner. 
2. Hit the Contact Us button. 
3. Enter "Deleted bank transactions keep returning to the For Review tab" in the box. 
4. Click Let's talk. 
5. Select Start messaging or Get a callback. 

In the meantime, we can remove the invoice payment and record them as a bank deposit. See the detailed step in this article: Record and make bank deposits in QuickBooks Online.

You can also check out our Reports section while waiting for the resolution. I'm sure one of the reports can help you get a detailed view of your cash flows. 

When you're added to the list, keep an eye for an email from our engineers with the fix. Enjoy your day.

I have contacted Chat two times to have my name listed as an affected user and both time the person just leaves the chat.

Do you have an ETA on when this will be resolved as my experience so far is extremely bad and based of other post from users experiencing the same issues dates back a while it looks like this will not be fixed anytime soon.

On my third chat now and it seems the responses to my questions don't make sense, think I am giving up and going to Xero.

I can only imagine what you've been through, GuyT.

I regret to inform you that I can't provide the exact turnaround time for when this issue gets resolved. 

Note that our engineers are reviewing and gathering details to implement the solution. I understand that you've chatted with one of our supports several times. I still recommend reaching out to us again. This way, you'll be added to the affected user's lists. You'll then receive a notification via email once updates are available.

Here's how to contact us:

1. Go to the (?) Help menu, then select the Search tab.
2. At the bottom, select Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat with us to initiate a discussion with our live agent.

If you need help reconciling your account, here's an article for detailed instructions: Reconcile account in QuickBooks Online.

We appreciate your patience as we're working on a fix.

THIS IS GENUINELY BECOME A JOKE, I HAVE TRIED 5 TIMES ON CHAT AND EVERY TIME THEY JUST DISCONNECT AFTER ASKING A SERIES OF UNRELATED QUESTION.

I have found a number of post about this issues dating back to 2020 : https://quickbooks.intuit.com/learn-support/en-uk/other-questions/can-t-resolve-difference/00/471319

The fact that they keep disconnecting the chat and its been a known issue for over 2 years and its still not resolved means ill be cancelling my account.

ABSOLUTE JOKE!