Hi samantha12,
Currently, NAB supports direct feeds for business and personal banking accounts but not credit cards. If you have any banks or account/card types that are not eligible, you can still try connecting with a Standard Feed, or you can import your bank transactions via CSV if you prefer. You can refer here for more information on which banks support direct feeds and for what account types.
If you have feedback for product improvement ideas and any product concerns to help us improve your experience while using QuickBooks Online, please feel free to go to the Settings icon (top right) and click Feedback as we welcome all customer insights.
-Kass
