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steve267
Level 1
posted
4 weeks ago
last updated ‎December 27, 2025 2:14 AM

Can't retrieve bank transactions from bank

My bank has 2FA. When QBO connects to my bank feed, it asks me to confirm that I've provided approval through my bank's mobile app. I have, and click proceed in QBO, but continue to receive an error: === Let's try again Commonwealth Bank, Australia (NetBank) https://www.commbank.com.au/ === Help appreciated.

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1 Comment 1
EduardA
QuickBooks Team
QuickBooks Team
4 weeks ago

Can't retrieve bank transactions from bank

Hi @steve267,

 

It is possible that your 2FA session timed out, so you may want to try reconnecting your bank to QuickBooks Online (QBO).

 

Please also check your bank's website for any maintenance or system updates that might occur during the connection process.

 

Additionally, try logging into QBO through a private browser, as this prevents cached data or pop-up blockers from interfering with the 2FA handshake.

 

As a workaround, manually upload your bank transactions into QBO by following this guide: Manually upload transactions into QuickBooks Online.

 

For help with specific error codes, you may want to visit this resource: Fix specific bank errors.

 

If you have any other concerns, don't hesitate to leave a comment below.

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