cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit
6 helpful votes

Connecting your bank account to QuickBooks via Direct feed

What are Direct feeds?

Direct feeds provides a secure and reliable connection between your bank account and QuickBooks, ensuring data accuracy with  regular and automatic transaction updates. Once a connection is established, QuickBooks can receive transactions without requiring additional bank sign-in information - saving you time!

What types of accounts are eligible for Direct feeds?

Direct feeds are available for customers who hold

Institution Account types supported
Australia and New Zealand Banking Group (ANZ Business account
Commonwealth BankNational Australia Bank (NAB)St. George BankBendigo BankBank SABank of QueenslandBank of MelbourneMacquarie BankAdelaide Bank Business and Personal accounts

 

I already have a Standard feed for these three banks, can I still sign up for Direct feeds?

Absolutely, once the bank has processed your Client Authority Forms (CAF), you will be able to merge your Standard feed together with your new Direct feed, to sync and become one account.

How often do my transactions download?

After a transaction has been processed by the bank, they are sent to QuickBooks the following weeknight. Your transactions are sent nightly, from Monday to Friday.

Transactions taken by the bank on: Transactions available in QuickBooks:
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Monday
Sunday Monday

Is my information secure?

We use bank-level security to keep your information safe. For more details please visit our Privacy site.

How much do Direct feeds cost?

Direct feeds are free for all QuickBooks Online customers.

What if my bank or account type is not supported?

If your bank or your account type is not eligible, you can try connecting via the Standard feed option or, alternatively, import your bank transactions using a CSV format.

How long does the application process take?

To securely connect an account, it takes approximately 10 minutes to prepare, print and hand-sign a bank authorisation form - the CAF.You then will need to post the form and it takes up to 10 business days for Intuit and your bank to approve your Client Authority Form and connect your bank account to QuickBooks.

Will I receive historical transactions?

After your bank approves your connection, your bank will begin sending your transactions from the approval date forward. No historical transactions will be sent to QuickBooks. You can upload historical transactions manually.

How do I sign up for a Direct feed?

Option 1

If a Standard feed account already exists:

  1. Login to QuickBooks Online.
  2. Select Banking from the left menu. This will open the Bank and Cards page.
  3. Look for the message "It's time to improve how you get your transactions" and choose the link "Get a better connection".
  4. Click Get a better connection on the next screen.
  5. Enter your Account Name, BSB, and Account Number and choose Next.
  6. We then create the Client Authority Form (CAF), for you.  Print the form and hand-sign the form. If there are two signatories, both signatories will need to sign the form. If more than two, then all signatories need to sign the form.
  7. Email or post the form to: 

intuitforms@siss.com.au

OR

SISS Data Services Pty LtdLocked Bag 3060Crows Nest, NSW, 1585

Please note that copies are not accepted by the banks.

That's all!  You'll see a new placeholder Bank Feed Card on this page and it will automatically update with the next steps when your Direct Feed is ready to use

Option 2

If a Standard feed account does not already exist and you would like to set-up the Standard feed first (this will allow you to get transaction data immediately)

  1. Login to QuickBooks Online and select Banking from the left menu. This will open the Bank and Cards page
  2. If you already have an account connected click Add account in the upper right
  3. Follow the on-screen instructions to add the Standard feed account
  4. Stop here!  You'll have to wait 24 hrs before you can follow the next steps to connect your Direct Feed
  5. Sign into QBO after waiting 24 hours, and travel back to the Banking tab
  6. Look for the message "It's time to improve how you get your transactions" and choose the link "Get a better connection"
  7. Click Get a better connection on the next screen
  8. Enter your Account Name, BSB, and Account Number and choose Next
  9. We then create the Client Authority Form (CAF), for you.  Print the form and hand-sign the form. If there are two signatories, both signatories will need to sign the form. If more than two, then all signatories need to sign the form
  10. Print the form and hand-sign the form. If there are two signatories, both signatories will need to sign the form. If more than two, then all signatories need to sign the form
  11. Email or post the form to: 

intuitforms@siss.com.au

OR

SISS Data Services Pty LtdLocked Bag 3060Crows Nest, NSW, 1585

Please note that copies are not accepted by the banks.

That's all!  You'll see a new placeholder Bank Feed Card on this page and it will automatically update with the next steps when your Direct Feed is ready to use

Option 3

If you don't want to start with a Standard feed account, but would like to go straight to setting up a Direct feed account:

  1. Login to QuickBooks Online.
  2. Select Banking from the left menu. This will open the Bank and Cards page
  3. Click New Account on the top right
  4. Search for or choose your banking institution from this page
  5. Choose "I'm a pro. See another option." at the bottom of the page
  6. Click Get a better connection
  7. Enter your Account Name, BSB, and Account Number.  Choose the account in QuickBooks to which you want to connect your Direct Feed
  8. Follow the on-screen instructions to add a bank account. We then create the Client Authority Form (CAF), for you.
  9. Print the form and hand-sign the form. If there are two signatories, both signatories will need to sign the form. If more than two, then all signatories need to sign the form.
  10. Email or post the form to: 

intuitforms@siss.com.au

OR

SISS Data Services Pty LtdLocked Bag 3060Crows Nest, NSW, 1585

Please note that copies are not accepted by the banks.

How long does the setup process take?

When we receive the Client Authority Form, it will usually takes up to 10 days

Who is SISS Data Services?SISS is an established third party partner of QB in Australia who has been vetted and confirmed to meet our strict security and data protection standards.  SISS provides data processing services to many banks, financial institutions, and companies like Intuit. You won't ever need to contact SISS, any questions about your Direct Feed can be handled by the QuickBooks team.

How do I check for the status of my application?

To check the status of your application, click Banking from the left menu and select the Direct feed account shown within the Bank and Cards page.

The status of your application such as 'Pending' will be displayed here. Any alternative alerts prompting action, will also be shown here.

Why has my application been declined?

The most common reason for a decline is an incorrect signature. Banks require customers to hand-sign the form. The other common reason is dual signatories. If your account is a joint account, make sure that both you and the joint account holder hand-sign the form before submission.

Another reason for the rejection of your Direct feed, could be that your signature does not match the signature held at your bank branch. This reason is very common as signatures vary over time. The best way to resolve this is to update your new signature at your bank branch and re-submit your Client Authority Form.

My application has been declined, how do I fix it?

If your application has been declined, QuickBooks will display the reason for rejection and the steps to fix it.

To check the status, click Banking from your left menu and select the Direct feed account shown within the Bank and Cards page.

What happens if I disconnect from direct feed?

If you disconnect a bank account, the bank account will stay active in QuickBooks, however, you will stop QuickBooks from directly downloading and delivering your transactions from your bank.

You can reconnect the same bank account later, however, you will need to re-apply for approval from your bank, by going through the full process of completing a new Client Authority Form and posting this to us again

Was this helpful?

You must sign in to vote, reply, or post