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SAKZCL
Level 1
posted
‎October 11, 2021 04:11 PM
last updated ‎October 10, 2021 10:11 PM

Greater bank connection not updating

After losing connection for many months earlier in the year and having to import transactions manually, it reconnected to my greater bank feed eventually. Now the last transaction it shows ia 24/09/21 but the account says it updated on 07/10/21. Then there is an error saying QB cannot find this account at your banks website. I've also had problems with transactions being duplicated esspecially with the automatically categorised ones.

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1 Comment 1
IntuitSheila
Level 8
‎October 11, 2021 05:08 PM

Greater bank connection not updating

Hi SAKZCL,

 

There is no new reported incident with Greater bank not downloading the bank feeds. And the product investigation about Greater Bank not updating the bank feeds in QuickBooks Online has been resolved a few months ago.

 

We recommend doing some troubleshooting steps to help update your bank feeds. Let's start by signing in to QuickBooks Online using a new incognito window or in private browser. Here's how:

 

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Safari:  Command + Option + P

 

Once logged in, try to do an Edit sign in info to your Greater bank account by clicking on the Pencil icon and click on Edit sign in info, and then enter your banks log in details.

 

If there are new transactions, go back to your regular browser and clear the cache. Clearing cache helps you refresh your browser settings.

 

If you've done the steps above and the issue persists, we recommend contacting our Customer Care Team so we can better support you and help you check your bank account connection.

 

As always you can message us back to continue to help you. Have a nice day!

 

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