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Hi jessica47,
Any bank feeds that require a token code such as Suncorp will require the new token number every time they update. Consequently when the feed tries to automatically update you will see it fail to connect and need to manually update each time. A common error this will show in QuickBooks is 'error 185' and can be resolved by following the below steps:
You may also need to clear your browser's cache to ensure it is not storing additional expired information. We suggest using Google Chrome for the best QuickBooks experience, and you can do so by:
-Kass
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