Hi there, @ambienceconcrete. Welcome to the Community.
To start, can you tell me if you're seeing any specific error message when trying to connect your Commbank account? That detail will help me pinpoint the cause and guide you to the right solution.
There are a few common reasons why your bank account cannot connect to QuickBooks:
- Bank System Maintenance: If your bank is performing system maintenance, QuickBooks won't be able to connect your account. You can confirm this by logging in directly to your online banking through their website.
- Multiple Bank Listings: Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs when searching for your Commbank account again.
In the meantime, you can manually download your bank transactions from the CommBank website and then upload them into your QuickBooks Online account.
Please click the Reply button and provide any error message you see. we're here to help you get this connection sorted.
