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smiths-lawnmowin
Level 1

I'm unable to connect to my bank (netbank) Ive tried so many times. Help from the bank, said contact qb, help from qb contact your bank. Can anyone help.

 
2 Comments 2
Clark_B
QuickBooks Team

I'm unable to connect to my bank (netbank) Ive tried so many times. Help from the bank, said contact qb, help from qb contact your bank. Can anyone help.

I understand how inconvenient it must be not being able connect your bank right away, Smith. Since you've already tried many times to no avail, our live support team can help you further.
 

You can follow the steps below to reach out to our banking team:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.


For more information about our contact feature and support hours, refer to this article: Get help with QuickBooks products and services.

 

In the meantime, you can consider manually uploading your transactions into QBO.
 

We’re always here to help you if you have any other concerns.

SIAB
Level 7

I'm unable to connect to my bank (netbank) Ive tried so many times. Help from the bank, said contact qb, help from qb contact your bank. Can anyone help.

@smiths-lawnmowin 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?