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switchfit_gym-ho
Level 1

I've lost my link to Greater bank, how do I re-establish the link

 
1 Comment 1
Kristian_S
QuickBooks Team

I've lost my link to Greater bank, how do I re-establish the link

Hi switchfit_gym-ho,

 

Thank you for reaching out to us with this.

 

This issue came about because there has been a change in Greater Bank website layout with added encryption.

 

Our engineers are aware of this change and working on a solution to accommodate the new layout.

 

The investigation is still ongoing and the engineers continue to work with Greater Bank on a solution.

 

In the mean while I would suggest using the manual upload feature using a CSV file to upload your bank transactions.

 

I know this is extremely inconvenient and we apologise for the frustrations that this has caused.

 

Kristian.