Hi Kelly, thank you for sharing your concern regarding the new open banking system.
QuickBooks Online relies on the information that is entered, especially with Open Banking, which enables QBO to automatically import and categorize transactions from your connected bank accounts.
Since the money spent is showing up as money received, we recommend reaching out to your bank to verify if there are any ongoing maintenance or technical issues on their end that could be causing this discrepancy.
If everything looks correct on the bank's end but the issue persists, you can contact our Live Support team for further assistance.
In the meantime, we can exclude these transactions from your records so they don't affect your data and ensure your accounts remain accurate. Here's how you can exclude them:
- Go to Accounting, then Bank transaction.
- Select the account.
- Go to the For Review tab.
- Check the box next to the incorrect entries (where money spent is showing as money received).
- Click the Batch actions dropdown and select Exclude Selected.
- If you already added/categorized them incorrectly, you'll first need to find them in the Categorized tab and select Undo.
After that, you can manually upload them to ensure your records stay accurate .
If you have any questions or more details to share, feel free to reach us out, Kelly. We're here to help.
