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b-cleathe
Level 1

My bank account link stopped working, I tried linking and it won’t. The message states I don’t have the right type of account.Nothing has changed with my accounts

I removed my accounts and tried o add them again but I get the same error message.

1 Comment 1
EvethC
QuickBooks Team

My bank account link stopped working, I tried linking and it won’t. The message states I don’t have the right type of account.Nothing has changed with my accounts

I appreciate the things you've done with linking your bank account into QuickBooks, B-cleathe. Before we move forward, could you please specify the bank you're trying to link? With that information, I can help identify the issues related to it.

 

Sometimes, a browser can accumulate a large number of frequently accessed pages, which can lead to unusual display behaviors in QuickBooks. To resolve this, I recommend opening an incognito window in your browser to access the product with a clean slate. 

For Google Chrome:

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For Microsoft Edge:

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If your bank links when using the private window, please return to your regular browser and clear the cache for a fresh start. Additionally, switching to other supported browsers could also be worth a shot. 

 

Please note that with the standard banking feeds in QBSE, your accounts should link seamlessly. Receiving an error message about the account type despite no changes on your end could be due to a temporary disruption with your bank or changes in connectivity protocols. Since you've already tried re-adding the accounts without success, I recommend contacting our live support team for assistance in resolving these connectivity issues.

 

While waiting to link your bank account to QBO, you can manually upload your transactions into QuickBooks to ensure your accounting remains up to date.

 

I'll add these resources as a guide for categorising and reconciling accounts in QuickBooks:

 

 

You can revisit this thread whenever you need further queries linking your bank account. We're here to help you in any way.