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DCI_Daniel
Level 2
posted
‎November 28, 2025 04:38 AM
last updated ‎November 27, 2025 10:42 AM

My CBA bank feed has not updated since 2 November. I follow the authorisation prompts through the combank app but the feed still doesn't work. How can this be resolved?

I have six accounts with CBA and every time I've tried to update the transactions it doesn't work and says there is a problem. I try updating again, follow the authorisation prompts through the Combank app but still it doesn't update. What is going on? Why isn't the bank feed updating?

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1 Comment 1
AdonL
QuickBooks Team
QuickBooks Team
‎November 28, 2025 06:10 AM

My CBA bank feed has not updated since 2 November. I follow the authorisation prompts through the combank app but the feed still doesn't work. How can this be resolved?

Hi there, Daniel. We value the steps you've already taken to resolve the issue with your Commonwealth Bank of Australia (CBA) bank feed in QuickBooks Online(QBO). I got details that should help get your bank feed working again.

 

To start, did you encounter any specific error message when trying to update the transactions? This information will help us pinpoint and resolve the issue.

 

Since the problem occurs across all six of your CBA accounts and despite following the authorization prompts in the CommBank app multiple times, I recommend contacting CBA to inquire about any known issues with their online banking services or recent updates that might be affecting bank connections with QuickBooks.

 

If there's no known issue on their end, contact our live support team. They have specialized tools and can access your account information in a safe environment, which can help diagnose banking connectivity and conduct further investigation if needed.

 

Here's how:

 

  1. Open QBO and navigate to the Help menu.
  2. Type "contact support" in the Search option.
  3. Click the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a way to connect with an expert.

 

Please don't hesitate to comment below if you have any other questions or concerns.

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