cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Contributor *

My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I rang HSBC they said they do not support QBO has anyone else have this problem?

 
Solved
Best answer 04-25-2019

Accepted Solutions
Anonymous
Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hello, Embers00. 


This issue has already been reported and our engineers are working around the clock to fix this. It’d be best if you share with them your personal experience about the issue. To do so, you can contact our support team through the steps below:

 

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Give a brief explanation of your concern. 
  4. Click Let’s talk. 


For now, you can download the transactions through .csv file or import the transactions manually. Though, this might cause duplicate transactions once the connection is fixed.


Please feel free to drop by again if you have another question. 


 

View solution in original post

13 Comments
Anonymous
Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hello, Embers00. 


This issue has already been reported and our engineers are working around the clock to fix this. It’d be best if you share with them your personal experience about the issue. To do so, you can contact our support team through the steps below:

 

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Give a brief explanation of your concern. 
  4. Click Let’s talk. 


For now, you can download the transactions through .csv file or import the transactions manually. Though, this might cause duplicate transactions once the connection is fixed.


Please feel free to drop by again if you have another question. 


 

View solution in original post

Community Contributor *

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Yep thanks MikiD.

I had tried to resolve with HSBC first and due to Public holidays was now waiting for QB support to be available.

I am glad that I am not the only one with the issue and that QB are aware of it too. Typical care NOT attitude from the Bank however.

Thanks again for your reply.

 

M

Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hello, 

 

has this been fixed yet, its been nearly 2 months, and this is causing us alot of issues

Moderator

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hi, tenfoldinaus87.

Allow me to help you connect your HSBC with QuickBooks Online.  Let's get you back up and running.

 

Are you getting an error while trying to connect your HSBC account in QuickBooks Online? This way, I'll be able to see if there are related issues with your bank. In the meantime, you can try to manually update your bank account.

 

Here's how:

 

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If you still can’t connect, please wait 2 or 3 hours and try again.

Alternatively, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file.

 

Download transactions from your bank's website:

 

  1. Sign in to your bank's website.
  2. Follow your bank's online process to download your transactions to your computer.
  3. Depending on your bank's available features, choose transactions from specific or multiple accounts, or select a date range for transactions.
    If you're adding historical transactions for a connected account, make sure you specify a date range earlier than the last 90 days. If you overlap date ranges, you may end up with duplicate transactions, which you must then delete or exclude.
  4. Because QuickBooks Online only supports files sizes up to 350 KB (kilobytes), if you're downloading a lot of transactions, you may need to download smaller date ranges.
  5. Choose a supported file type for the download file.
  6. If you attempt to upload a file in an unsupported format, you will receive an error message.
  7. Note the name of the file you downloaded, and the location you downloaded it to so you can easily find it to upload.

For detailed steps and instruction, check out this article: How to upload more than 90 days of bank transactions.

 

These articles are a good reference:

 

If you need to discuss sensitive information, you may want to call in to speak with an agent so they can review your account. Our contact details can be found here along with our opening hours: https://quickbooks.intuit.com/au/contact/.

 

For any issues/inquiries you have with your QuickBooks Online account, feel free to hit the reply button and we are available to cater all your business needs.

Community Contributor *

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Still not fixed and now entering 3 months.

QuickBooks Team

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Experiencing a bank error for a long period of time is tough to deal with, Embers00.

 

Our engineers are doing their best for the permanent fix of this banking issue. Once there's a resolution of this issue, you'll be notified through email.

 

In the meantime, you can download the transactions through .csv file or import the transactions manually.

 

Visit the Community again if you need anything else.

Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hello RCV,

 

Thankyou for your response, 

when we keep getting the same generic answers from others on here about manual transaction imports etc, its hard to know if anybody actually knows whats going on,

 

Why dont you have a site listing known issues currently being worked on , in terms of connections to banks etc, like Xero and myob have,

 

This way we all could just keep cheking the (outages/faults site) to find out on any updates regarding the issue,

 

this is a major inconvience and if it continues much longer i cannot see the point in continuing to pay for a service i cannot use, and no apparent updates regarding the issue.

QuickBooks Team

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hi @tenfoldinaus87,

 

I know it's not easy and this isn't the type of service we want you to experience. I'll submit your request to our product developers.

 

This way, they'll be able to know your sentiments and your need for such website so you'll be informed about all the issues of your online banking.

 

As always, you can visit our Help Articles page for QuickBooks Online if in case you need to learn some "How do I" steps.

 

You can always leave a comment below or start a new thread if you have any other questions. I'll be sure to get back to you.

Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

another month goes by and still no fix for the problem

QuickBooks Team

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hi Tenfoldinaus87,

I know how frustrating it can be especially having to wait this long. I have checked the open investigation that was raised in April and I can see that our engineers have identified that the new HSBC login process includes complicated encryption which will block bank feeds. This is why users cannot refresh/update the HSBC bank feed. We are currently working with the bank to see if there are any options to work around this encryption. 

 

We really appreciate your patience on this. Like I said, we are working with HSBC to resolve this issue the soonest possible. 

 

Have a lovely afternoon!

 

Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

I am also hanging out for this fix.

 

Please keep me updated when it is fixed, updating manually is going to run into issues when it is back up and running.

QuickBooks Team

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

Hi Mr_Ningles, 

 

Thank you for letting us know. We will definitely let the users know once our engineers have found a resolution to this investigation. 
We really appreciate your patience and we are hoping to get this resolved asap. 

 

Have a lovely afternoon!

Not applicable

Re: My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I r...

to be honest.

 

at this point, I am ready to pack up my stuff and move over to xero.

where they seem to actually care.

 

this has gone on way to long.

 

this is not acceptable.

by performing a manual update.

it will cause problems when it gets automated again .

and I cannot complete my tax becauae I am still waiting for this fix.

 

it is totally unacceptable.

someone need a good boot up the....